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“Look, in this economy, Arby’s coupon sheets are practically high-value currency. I’ve been grieving their absence lately, and after getting cold au jus on Monday, I honestly thought the coupon era was officially dead. But I decided to treat myself to a French Dip tonight anyway, and Jacob at the Fairview Road location turned my whole week around.
First off, I was that customer who asked to upgrade to a large drink at the very last second at the window. Jacob didn't blink, roll his eyes, or make me feel bad—just pure, friendly, top-tier service. Then I got home, opened the bag, and found steaming hot au jus along with a fresh sheet of coupons sitting right at the bottom. Jacob restored my faith in the Fairview Rd Arby's. Give this man a raise!“
“This location was good. We went through the drive-thru, but we didn't get one of the items ordered, so we had to go back to get it. They actually saved it for me, expecting me to come back for it. That was really awesome. But the fact we didn't get it on our first trip, that was not.“