“I ordered soup with bread (comes free with the soup). My girlfriend also ordered soup but didn't want the bread so I said "I will take her bread" when we ordered at the counter. Jalayna, at the counter was very nice and joked with us at the order counter At the pickup counter the server was less than cordial when my girlfriend picked up the order. She put croutons in her soup and my girlfriend politely ask the she wanted no croutons. Her Attitude was sharp and she grumbled under her breath Then she did not serve any bread with the order. She grumbled "We are out of bread." I she had a better attitude, I may have overlooked this little faux pas. But the name of the place is Panera bread. So i rolled my wheelchair over to her and asked if the place is called Panera Bread and they had loaves of bread at the front order counter, why is there no bread?She grumbled under her breath "I don't have to put up with this ". And she that they were out of bread so we got potato chips.I talked to her manager and he was able to accommodate my bread request You would think that those who chose to work in the hospitality business would want to learn how to be cordial and helpful with difficult customers. Not cause regular happy customers to turn difficult That's not her is it the one that's there now at the counters are. I must commend Kevin the manager on the way he responded to the situation. All in all. I enjoyed the experience as I usually do One bad apple didn't spoil this outing“
“I like the food and the concept, but it seemed kind of like a cookie cut version of every other american style 'Cafe.'What I ordered versus what I received wasn't as good as the advertisement. The soup was delicious, but had far less broccoli(or pieces of broccoli)... than I expected...The greens on my sandwich were less than fresh and were not consumed.I will try again another time, perhaps the time day played a role in my experience, who's to say?“