Tim Hortons

$ • Donuts, Coffee Shops

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About Tim Hortons

Tim Hortons offers a mixed experience for customers. The restaurant is known for its friendly staff, including a particularly sweet and efficient window attendant who brightens customers' mornings. The place has also been a spot for kind gestures, such as a helpful police officer and his dog Ralph.

Customers often visit the store after work or on weekends to enjoy the coffee, which they find delightful. However, some recent visits have reported slow service, with customers waiting longer than before to receive their orders. The staff is consistently amazing, though there have been instances where understanding basic orders has been a challenge. For example, a customer requested a vanilla iced coffee but received a mocha latte instead. Fortunately, the staff replaced the drink.

The restaurant's supervisor efficiently manages the store, ensuring quality service. The weekend evening staff is especially praised for their ability to fulfill requests promptly. One customer highlighted the exceptional service provided by Johan, who went above and beyond for their kids during their visit.

The restaurant also provides good accessibility, with a handicapped parking lot that is convenient for customers using wheelchairs. However, some customers noted that the bathrooms could use a good clean, as they found the floors filthy despite no rain.