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“Before I came to the Shell Tim Horton location, I’ve had the worst experiences everywhere else. Winnipeg St and Ross Ave, forgot my order for about an hour so I brought my service to the Northgate shell Tim’s location and I’ve been amazed by the hospitality, love and respect I get from these amazing staffs. Now we are like family! They know my order as soon as I walk in and has never let me down. Always helpful and smiling even with some entitled customers. I’m also a free spirit, people person so I admire and cherish the service at this Tim’s location. I gladly recommend this Tim’s Horton to everyone! Bel“
“Took the kids here on a Tuesday evening after soccer practice and honestly it was exactly what we needed. The staff behind the counter were incredibly patient while my two were taking forever to decide between Timbits flavors, which I really appreciated after a long day. We grabbed our hot chocolates and a steeped tea for me and there were plenty of open seats so we could actually sit down and decompress together. It's become our go-to quick stop when we need something warm and easy without any fuss.“
“Great service from Simran at Tim Hortons! Even after a long shift, she always serves customers with a smile and a positive attitude. The coffee is always fresh, and her friendly service makes a difference. Keep up the great work! ⭐“
“Tim Hortons consistently delivers a great experience every time I visit. One of the things that stands out the most is how fast their service is. Even during busy hours, the staff work efficiently to make sure orders are prepared quickly without sacrificing quality.
The friendliness of the team also makes a big difference. Every staff member I’ve interacted with has been kind, welcoming, and respectful, which creates a positive and comfortable atmosphere. It’s clear that customer service is a priority for them.
On top of that, the food and drinks are always served nicely. Everything looks well-prepared and handled with care, which adds to the overall experience. Whether it’s a quick coffee run or a meal, Tim Hortons always manages to deliver both speed and quality with a smile.“
“this Tim Hortons location is one of the best. The coffee is always fresh, the pastries and sandwiches are delicious, and the staff here are very friendly and fast. it’s the perfect spot for a morning break or even lunch. highly recommended!“
“Great experience at Tim Hortons this afternoon! The staff were friendly, welcoming, and worked efficiently even during a busy time. My order was prepared quickly and everything tasted fresh and exactly how I like it. The atmosphere was clean and comfortable, making it a nice place to relax for a bit. Really appreciate the positive attitude from the team — it made my day better. Definitely coming back!“
“Went late at night. Sky was clear, flowers in the field blew in the wind. My friends and I decided to drive through the drive through. A nice man greeted us and took our order. Once we had completed our order we mistakenly forgot a drink so went through once more. The same hero of a man was taking our order and helped us use our gift card. Unfortunately we forgot a drink and forgot to scan my Tim’s reward points card for a second time so went through again. Yo Ik so what they say, third times the charm. The third time a different employee answered our calls, so I had to ask for my favourite employee again. Fortunately he was there shortly to take our order. Once again his service was superb, his smile was out of this world, and his voice was angelic. He took our order once again as an outstanding staple of Tim’s service. We tried giving him a tip for his understanding and amazing service but he simply said “no problem, it’s my job”. People like him don’t come often, and when they do it’s a pleasure to speak with them. This was an experience to remember and I will most definitely be returning to this location when ever I have a craving of my beloved sparkling blackberry yuzu fruit quencher. 3 star for each time we went through the drive through and the other two for his amazing service. If there were more stars to give I would give them all.“
“I want to share my review from my last visit here i usually don’t get good service from the employees from other locations but here it was different a warm welcome with smile made me comfortable to order although i got wrong order but staff accepted the mistake and the supervisor named sehaj was so humble she not only gave me correct order but also handled the situation calmly. Great experience good quality food must visit location as compared to other locations based on behaviour and food quality too.“
“Love this spot! The crew is super friendly and fast, even when it's packed. My coffee is always spot-on and the food comes out hot and fresh every time. Honestly, it's the perfect place to grab a quick bite and drink. Highly recommend!“
“A huge shout out to Arnold for wonderful service every morning I come through the drive thru to get my Iced Cap made with oat milk! He is always so kind, helpful and happy! I look forward to saying hi to him in the mornings! He helps make my mornings great and I leave with a smile! :)“
“Only issue i have with this location is i went in to order, and i used my tims reward card. Well after scanning i realize it magically adds 4 cents for camp donations without asking you. I just imagine what they make without drive thru people knowing. Yes i know its only 4 cents but without permission is without permission“
“I'm not a fan of TH but they fulfill a basic need conveniently.
My only experience at this location was at the drive thru. It was highly efficient and accurate, to my amazement. I put-ordered but still has 4 vehicles ahead of me. My total time on site was under 3 min.“
“Great place !!! I dont usually come out this way for coffee , but when I do it's always a warm welcome , great customer service ! Very friendly employees and very fast service !!! And ohh yaaa you can actually understand the people working here !!! They also have patience when taking orders !!!! Yall are awesome !! Keep up the great work !!!!“
“I’ve been there a few times and in the recent visit this Sunday, I got my order a bit messed up and when l told the staff about it and an employee named charmin calmly apologized and remade the correct order and also gave me a complementary donut at the window.“
“Tim Hortons was a convenient stop during our trip for a quick meal and coffee break. The service was friendly, the restaurant was clean, and our order was prepared promptly. It was a comfortable place to relax before continuing our journey. Whether you're travelling or just looking for a quick bite, it's a reliable spot for coffee, breakfast, or snacks.“
“Tim Hortons is a great place for fresh coffee, tasty food, and friendly service. The atmosphere is cozy, and the staff are always welcoming. It’s perfect for a quick breakfast, a snack, or just relaxing with friends. Always a reliable and enjoyable experience!“
“had a great experience at Tim Hortons thanks to Simran. She is an incredibly hardworking and dedicated employee who always goes above and beyond to make sure customers are happy, she always knows my order and get it ready the moment i enter the store. Her positive attitude, efficiency, and friendly service really stand out. It’s clear that she takes pride in her work and consistently delivers excellent service. Simran truly represents the best of what customer service should be! Great job Simran!“
“We were here yesterday during Santa Claus parade, even the store was so busy all the staff was still smiling, attentive and accommodating. Specially GRACE SHE WAS VERY HELPFUL in the specials on the menu and helping me out how to use the offers on my app wisely. Will make sure comeback here and recommend this store to my friends and relatives.
Kid-friendliness: All of them are all smiling even store was so busy“