Big Tom’s Backyard Grill & Bar

$ • American, Wraps

Hours:
88 Mouse Creek Rd NW, Cleveland
(423) 790-7391

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Recent Reviews

Waitresses need some basic training Tom. Bring drinks out more than one at a time. If someone hasn't been greeted yet, you shouldn't have two waitresses standing talking a another table. First in, first served. The atmosphere is always great here, good music too, but the waitresses are hurting the business right now. We came for a bike night, so it was busy, but we never got a chance to order drinks, much less food. After 40 minutes, we decided to leave and go somewhere less busy...read full review
Second time for me eating here and not just drinking and again truly disappointed w the service especially but also w the poor communication of the price changes...they put a sign on a door that was held open for me so I didn't see a notice and then another at the register AFTER I had ordered and ate...I would never have pd $15 for a lg hamburger that was dry and no gravy or sauce other than bottled nitrate filled condiments...a simple table speech by a server would suffice if...read full review

Out of the 4 people in our group, only 1 person's food was correct. I didn't even get what I ordered. Food was room temp at best. Fries seemed hours old and BBq served without any sauce. Waited 18 minutes for drinks. Waitress had to ask 3 times (once when bringing food and twice when splitting the check) who had what meal. Asked for drink menu, waitress explained they didn't have one due to "open bar," waitress was not knowledgeable on drinks offered at all. Do not recommend.

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Hours

Monday 11AM - 9PM
Tuesday 11AM - 9PM
Wednesday 11AM - 9PM
Thursday 11AM - 9PM
Friday 11AM - 10PM
Saturday 11AM - 10PM
Sunday 11AM - 3PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.

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