Dunkin'
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Dunkin' Donuts Reviews
141 ratings
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If you are not getting good service then you are in the wrong location! I have visited several locations and at various times, for the most part they are all staffed with friendly employees who are obviously working hard. Today I am in Franklin and the young man noticed that I had been here for a while and offered me a drink! I will take this place over the "other" popular coffee place any day!!
I continue to come here begrudgingly, mainly because I like their food and don’t have many other options for quick donuts and coffee. But this location is almost always awful (not that the other ones nearby are much better). It’s usually a long wait no matter what you order. If someone actually greets you with a “hello” or “good morning” I’d be blown off my feet. Being out of donuts is common, even getting there early. If someone opened...read full review
Staff was very friendly!
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 5AM - 8PM |
| Sunday | 6AM - 8PM |
The Dunkin' restaurant offers a mix of experiences for its customers. The service can vary, with some employees providing exceptional customer service while others struggle with slow service. The drive-thru is convenient, but the tight space and packed layout can make it difficult to get in and out, and parking is at a premium. Some customers report that the drive-thru can have order mistakes, so going inside is often recommended. Despite these challenges, the coffee is consistently excellent, with many customers praising the quality and flavor, though some macchiato orders have been found to be missing flavor swirls or milk. The staff, though sometimes overwhelmed, often demonstrate a friendly and helpful attitude, and the manager, Cielo, is particularly praised for his sweet demeanor and willingness to assist customers personally. Some customers note that the manager, Christopher, handles orders with great professionalism. Overall, Dunkin' is a popular destination for its fast service, quality coffee, and generally friendly atmosphere, though some donuts have been reported as older than expected.