Taco Bell in Franklin

“I’ve made a run for the border many times! This was hands up my best run ever! Typically when approaching the border I’ll get ignored by the border agents as it’s assumed I’ll eventually find the ordering kiosk or give up and self deport. Imagine my surprise when someone greeted us and made us feel at home like it was I don’t know the 90’s or the 50’s! I was there with traveling companion who accompanied me to my dental cleaning appointment. I wasn’t planning on eating out, but they had other ideas. As we had already driven away from another Franklin location I thought we’d go to the one in Cool Springs since we were heading over there anyway. I’ve been to this location several times, awhile ago, doing Uber Eats pickups and trying to survive the disastrous economy following the bioweapon attack! I believe the name of the man was Ron that greeted us, took such good care of us and followed up to see how our meal was! There was also a sweet lady there we talked to about our cat! I am issuing an Executive Suggestion based on years of service industry work. I would advise this location be used as a training store or at least Ron and the lady who knows our cat’s name! Yo Quiero Taco Bell!“

“I have been all over this nation, I've been to many, many Taco Bell locations. My favorite thing on the menu is the Mexican Pizza. Sadly, so many Taco Bell's give absolutely little to no care about the product. They come out looking pathetic with barely any ingredients and/or their rancid. I actually quit coming to Taco Bell together during the Mexican Pizza hiatus. When they were reintroduced, I quickly came back to get my favorite product. Only to become quickly disappointed in the quality and quantity of the ingredients. I then once again quit coming to Taco Bell...

Last night (Saturday, August 30th), it was late, I hadn't eaten and the part of town I was in, my options were Wendy's or what I like to call Toxic Hell. I reluctantly chose Taco Bell.

I placed my order with Malcom whom was very professional and accurate. I ordered 3 Mex Pizzas and a large Pepsi. Once I received my order, I could immediately tell the weight of the bag certainly wasn't under par this time! I quickly opened my product and much to my surprise, these pizzas looked like I used to get them in the early 2000's! They were properly loaded (like they should be) with the proper toppings and fillings. Not only did they absolutely look amazing and to spec, they tasted even better!!! They were fresh, not rancid, and were incredibly filling for my huge appetite. I raved about them to my wife and daughter. I then tried to call to compliment the cook and get their name. However, I didn't get an answer on the phone. I then went back to the location and much to my surprise, they had a decent length of a line for drive through. Henceforth, why the phone wasn't answered. I made my way back to the window and praised all the staff and got the names of the two fine cooks that should be training people nation wide on how to properly make a Taco Bell Mexican Pizza. Tony & AJ, I am here calling you out on Google reviews for all who look at reviews to give you a pat on the back. Your finished product was amazing! I WILL be back to this location and hope that these three are working again because they restored my faith in the Taco Bell franchise! Cooperate, take note! You have a great staff with these three and I hope that they receive praise and appreciation for their attention to detail, making a great product and customer satisfaction. Malcolm, Tony and AJ, thank you. I'll be back. I appreciate a great visit.“

“This is one of my most frequented restaurants off highway 96 in Franklin. The service is always quick. Some of the employees have been there for years, and they are always friendly. Thankful to have this Taco Bell so close to the house. Makes for a cheap meal when we don't feel like cooking.“