Taco Bell in Franklin

“I’ve made a run for the border many times! This was hands up my best run ever! Typically when approaching the border I’ll get ignored by the border agents as it’s assumed I’ll eventually find the ordering kiosk or give up and self deport. Imagine my surprise when someone greeted us and made us feel at home like it was I don’t know the 90’s or the 50’s! I was there with traveling companion who accompanied me to my dental cleaning appointment. I wasn’t planning on eating out, but they had other ideas. As we had already driven away from another Franklin location I thought we’d go to the one in Cool Springs since we were heading over there anyway. I’ve been to this location several times, awhile ago, doing Uber Eats pickups and trying to survive the disastrous economy following the bioweapon attack! I believe the name of the man was Ron that greeted us, took such good care of us and followed up to see how our meal was! There was also a sweet lady there we talked to about our cat! I am issuing an Executive Suggestion based on years of service industry work. I would advise this location be used as a training store or at least Ron and the lady who knows our cat’s name! Yo Quiero Taco Bell!“

“The reason I give this location 5 stars is that the gentleman at the register displayed EXCELLENT customer service! He greeted people and called by name saying good bye and thanking everyone for choosing Taco Bell. Very refreshing to have such friendly service and making me feel like a valued customer. Kudos to him and he should be commended!“

“This is one of my most frequented restaurants off highway 96 in Franklin. The service is always quick. Some of the employees have been there for years, and they are always friendly. Thankful to have this Taco Bell so close to the house. Makes for a cheap meal when we don't feel like cooking.“