Sonic Drive-In in Johnson City

“They actually stole from me. I placed an order on the app. They didn't have the item and would not refund the money. They gave me a number to call for a refund. I called the number; they put me on hold several times. Between the travel and phone call, it took nearly an hour, and I was still not refunded. The agent on the phone ultimately said she escalated my request but did not refund my money. I called the Sonic on Market. They said they can't do anything with an app order. I asked to speak to the manager, and the woman said she was the assistant general manager and no one else could help me because they don't deal with the app. I asked to speak to the managing owner. She said there was no one like that and if they couldn't help me over the phone, she didn't know what to tell me. DON'T GO HERE! DEFINITELY DON'T ORDER IN THE APP. They will steal your money if they don't have what you ordered.“

“Food was amazing. On top of that, someone hit my car in the parking lot and the staff went out of their way to help me get the security footage. Insurance couldn’t reach the person who hit me, so their help really made a difference and saved the case. I really appreciate how helpful they were.“