Arby's in Knoxville

“I love this location I always come at dinner hours ,they have the most helpful manager,Shyla, she ALWAYS gets our order correct and its always fresh & she makes the experience wonderful for me and my family..love the peach rolls& potato cakes, always fresh& the location is very clean& inviting. If anything isn't Shyla takes control & makes it fresh my granddaughter loves coming just to see Shyla & get her cheese fries,we do visit alot but try to come when she's there. Yesterday she told me the orange cream shakes were coming back tomorrow so we'll definitely be going there to get this evening!! I just appreciate the friendlyness & inviting environment Shyla does a wonderful job at getting to know her customers something hard to find at a fast food restaurant , just wanna say Thank you it makes my family eat there more often and Shyla knowing our names makes it like a family restaurant. Would definitely recommend this location to anyone & especially if it's after 5 ..“

“The staff at this location is always very nice and friendly as well as very helpful with fast service. Even with the very fast service and friendly atmosphere the food is always hot and fresh when received!! Definitely keeping me going back more than usual 😊“

“I wish I had taken a photo I asked for a Turkey BLT I got 2 very thin slices of turkey. The bacon...what I got of it....was like yesterday's, hard as a rock and just 2 tiny little pieces. Not even stripe of bacon. I'm talking 2 pcs , possibly 2" long , and almost black. A very hard tomato and wilted lettuce. I've never actually even order a market fresh sandwich but this was the worst I ever had. It was cut in half, so I took the turkey and bacon and put it on the half piece of bread. That sandwich cost me almost $9.00....wasted my money. If I hadn't been already several miles away , I would have returned to the location as a very unsatisfied customer !!“

“I tried the regular cheesesteak at the Arby’s in Powell, TN. Very good. This time tried the half pound cheesesteak from the Millertown Pike location. It did not disappoint. I substituted the sesame seed roll for a sub roll. The copper cheese blends well with the steak plus Arby’s’s sauce and horsey sauces complement it very well. I highly recommend!“

“I have visited this location several times and i'm always very pleased with the quality of my food. It's consistently good which is a rare quality that most restaurants do NOT possess anymore. One night, about a month or so ago, I visited this location and I had the pleasure of chatting with the assistant manager who was operating the drive-thru that particular evening. She is so warm and inviting! I know that she is definitely a HUGE reason as to why this restaurant is so successful!“

“Went thru the drive thru..line was small and they were prompt upon order. We ordered 3 sandwiches and two lemonades. Pulled up to pay and the guy seemed like he either lost his puppy or he really wanted to be at the lake. Anyways he had us pull forward to the red gate and. We got our food. That lady seemed like she loved her job. Smiles and the food was correct. My only complaint was the sandwiches weren't cut they pen chicken salad is super messy when you and trying to eat going down i40 needless to say I wore that sandwich.“

“Front counter worker just plan rude. Paid a dollar for a chedder cup that had enough in it to dip 4 fries. Then argued with me about it. Amanda was amazing! And came from the back with another cup of cheese. Which was very much appreciated. Thank you Amanda, we need more ppl like you!“

“So went in and started off with a sweet tea and a beef and cheddar. Changed my mind to where I wanted the meal. After paying noticed in my ticket was the sweet tea in addition to the meal. Asked for a simple refund on the sweet tea that I did not get because the meal replaced it. The guy at the counter stated “we don’t do refunds” 😑. Finally after asking TWICE for a refund I asked for the manager who was more than happy to refund my $4 large sweet tea. Ended up happy but the general cashier was cocky, rude, and adamant that they did not do refunds even at their mess up. Not sure if I’ll be ordering from here again.“

“Service was great except they didn't give us the most expensive entree. Notice when we returned home and the number on receipt doesn't get answered. So couldn't call to advise. Also ordered the big roast beef and buns are so small now more than half is just pushed into box to fit it. Ugh. Rest was good so gave 4 stars but needs some improvements.“

“Came earlier today and had my order taken and was greeted when I first came in. I couldn't really decide what to order but was recommended a classic beef and cheddar with curley fries. They made my food so fresh and my fries were hot, very crispy how I love them and my sandwich had to be the best I've had from arbys in a very long time. Everyone was very friendly and welcoming and the restaurant was so clean my order was out within less then 2 minutes very fast and productive. You have a very good team especially the two that helped me from start to finish! I believe their names were Jesse and Zoe, those two have definitely changed my mind about arbys and deserve a raise!! I will definitely be coming back more often!“

“Definitely needs updating and their outside ordering screen fixed, has been out a long time, not the employees fault though. Everyone I've encountered has great customer service, but it can be slow at the drive thru, especially waiting for someone to acknowledge you're there, having said that, food always comes out hot and fresh so worth the wait in my opinion“

“Extremely nice customer service, The young lady was very patient with us cuz we have not been to Arby's in a minute. Food was hot delicious at no time at all coming to the table. The turnovers they suggested were spot on very good. The manager rose does an amazing job“