Dunkin'

Name: Dunkin'
Address: 9704 Westland Dr, Knoxville, Tennessee, 37922, US
Telephone: (865) 346-6343
Price range: $
Rating: 2.7

$ • Coffee Shops, Donuts

Hours:
9704 Westland Dr, Knoxville
(865) 346-6343

About Dunkin'

This Dunkin' location receives highly mixed reviews, reflecting inconsistent experiences. Many customers praise the exceptionally friendly and helpful staff, noting they are acknowledged quickly and feel well-served. Specific employees are highlighted for going above and beyond, remembering customer preferences like whole milk in a brown sugar shaken espresso and efficiently shortening lines. Several reviewers call it a top-notch location with impressive service and order accuracy, making them willing to go out of their way to return.

However, significant operational issues are frequently reported. A severe lack of staff, especially in the mornings, leads to very long wait times, even for mobile orders, sometimes exceeding 20 minutes. Product shortages are common, with items like donut holes and Boston cream donuts being unavailable or incorrect. Some customers feel ripped off by these mistakes and by minor oversights, like missing napkins. The building maintenance is also noted as poor, with broken letters on the sign. While the staff is often commended, the understaffing and inconsistency impact service greatly.