Wendy's
$ • Fast Food, Burgers
Hours:
7535 Mountain Grove Dr, Knoxville
(865) 246-6585
About Wendy's
Customers' Favorites
Wendy's Reviews
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Faith the young lady at the drive thru was so sweet. I went 2 days in a row: (I no but the apple pecan salad is great.) Both times she was beyond nice.
Have yet to have what I would call a positive customer service experience. Then today, I got my food home, pulled this chicken nugget out of the box and it looked like it had already had a bite or two taken out of it. Not comforting to eat.
Menu
Hours
| Monday | 6:30AM - 1AM |
| Tuesday | 6:30AM - 1AM |
| Wednesday | 6:30AM - 1AM |
| Thursday | 6:30AM - 1AM |
| Friday | 6:30AM - 1AM |
| Saturday | 6:30AM - 1AM |
| Sunday | 6:30AM - 1AM |
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This new Wendy's location offers fast and fresh food with courteous employees. Despite some issues like a broken drink machine, the ice cream machine works perfectly. Customers have noted the exceptional friendliness of the staff, particularly an employee named Jay, who handled complaints promptly and with a positive attitude. The option to order from the mobile app is appreciated, allowing customers to make changes like switching from fries to a baked potato at no extra charge. While some find the ordering process complicated, the staff strives to provide good service and accommodate requests. The restaurant has easy parking access and wheelchair accessibility for all customers. Wendy's aims to balance technology with personal customer service, making visits enjoyable and convenient for everyone. Some customers have praised the staff for managing well even during busy times, while others have expressed concerns about food quality and drive-thru efficiency.