Chipotle Mexican Grill
$ • Mexican, Fast FoodAbout Chipotle Mexican Grill
Customers' Favorites
Side of Guacamole
Chipotle Mexican Grill Reviews
123 ratings
Share your opinion about Chipotle Mexican Grill
I have ate here several times with no order issues of any kind.
Waited in drive thru line for 15+ minutes. They saw me and ignored me while my food sat ready the entire time on the shelf getting cold. Horrible customer service
the white girl with the long skirts and long hair is so rude. she don’t have any type of customers service. i could understand having a bad day every once in a while but she has a attitude EVERYTIME i go up there. something needs to be done about her. she makes me not even want to go there.
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
Chipotle Mexican Grill receives mixed reviews highlighting both significant strengths and recurring issues. Many customers praise the fantastic, friendly, and attentive service, with specific commendation for hardworking staff even when the restaurant is extremely busy and short-staffed. The store is noted as clean, well-organized, and welcoming.
However, consistent problems are reported with the food and portions. Multiple reviews mention that the food is often cold and chips are stale, greasy, and lacking salt. A major concern across several reviews is noticeably small portion sizes, with specific mentions of very little rice or beans in a burrito, unfull burrito bowls, and incomplete servings of items like guacamole. Online and pickup orders are particularly faulted for shorted portions, with suggestions to order in person to see the amount served and ask for more. Missing items, like an entire bag of chips, and incorrect orders, such as omitted double protein, are also noted.
Pickup service experiences delays, with customers sometimes waiting past the ready time or in the drive-through without timely acknowledgment from employees, even when orders are prepared. Despite these operational challenges, some customers find the food delicious and the experience unique, employing strategies to improve their meals. The overall sentiment is a hope that the location will improve its consistency in food quality, portion size, and pickup service to match the positive aspects of its staff and environment.