Firehouse Subs in Murfreesboro

“Walked in for a snack and I was greeted. Walked out to see if they would di it again and yes. So I did a 3rd time and was greeted. The staff and I was all smiles. I ordered a hook and ladder. It was fresh hot. I had a drink chops brownie and cookie..... don't judge me. The gm wad there and i notified him of the job the staff did. It was clean employees are friendly no one was just standing around no one was on the phones. This is a place I will revisit. I also want to give a shout out to the e.ployees that was there. Ali, Rowan, Summer, and Sam. Thank you all fir making my day. Shout out to Alber and Brian“

“My trip to firehouse on Monday everything was fine but I got a large smokehouse brisket and cheddar sub got home and there was no cheddar on the sub. That’s actually the first time I’ve had an order made wrong there bt I’ll start checking them before I leave now.“

“I had an exceptional experience this past Sunday at Firehouse subs, thanks to Kevin! I was having a hard time making up my mind on what to order. I was starving and everything sounded good to me! There wasn’t a line, so I was taking my time to look over the menu, Kevin was patient and didn’t rush me, he asked me what I usually get I told him the New York Steamer, then he asked do I usually order it like it come or do I change it up. I told him how I get it and he said that sounded good he will have to try it that way sometime. Then he asked me what I was in the mood for? I told him, wasn’t sure, I’m starving, and everything sounds good. Then he threw out some Ideas, I told him I didn’t know nothing really jumped out at me. He was still patient and smiling and talking with me. The rest of my family finished ordering and I told him I still can’t figure out what I want, so I asked him, what do you like from here? He told me the Spicy Cajun Chicken, then he told me what all came on and then how he orders it when he gets it, so I told him let go with the way you get it, it sounds perfect! BTW It is now my new favorite Sub for Firehouse. The reason I went into so much detail about our conversation is because I manage a good size business that deals with people and our customer service had been our key to success! It's so hard anymore for people to be patient or even friendly with one another. Think about the last time you went to a restaurant or business, then think did they make eye contact, or did they smile? Then ask yourself, did it feel genuine? Did it feel like they even enjoyed being there talking to you and the only reason they smiled was because it was their job and they get in trouble if they didn’t. Well, Kevin made me feel welcome to be at Firehouse subs and he made me feel like he cared about what I wanted to eat and wanted to make sure I enjoyed it and was happy. It seemed genuine and not forced! Now he might have cared less and been faking it! Even if he was it never felt like it and honestly It doesn’t matter, because I still made me feel like I mattered, and he was glad I was there! It was refreshing to go to a business and feel you are not just another person in a line that they must deal with. Kevin gave me the kind service would expect to get a fine dining restaurant or a five-star hotel! So, I give a big shout out to KEVIN keep treating people like you treated me and keep doing the little extra things like you did with me, and you will stand out, you will shine and go far! Best of luck Kevin! I enjoyed ordering from you!“