“It would be cool if when you order a drink through the app, they make it the way it's supposed to be made. Their drive through line is always wrapped around the building, so I've tried to order online and run in and pick it up instead. But I like to add an extra shot and get oat milk in my cinnamon dolce. They never put the whipped cream on though, even though I always leave the whipped cream on when modifying the drink, because I want it. I understand they might assume I'm ordering oatmilk because I'm lactose intolerant, but I'm not. I just like it better. But to me, the drink isn't worth getting without the whipped cream. Every time I pick a drink up, I have to stand there and wait on someone to look at me to get them to put the whipped cream on. And I've asked if there's anything I can do differently to make sure it's put on like it's supposed to be anyway, and they're just like "yeeeeah it should come with it". YES I know! I'm just saying, there's no way to make sure they do it... *more* right when ordering online. And to order regular styles takes about 30 mins, which I rarely have. So it's like why bother??Either this location needs to not assume I didn't order my own drink correctly, or corporate needs to fix the app. But to have them give me what THEY think I need every single time is infuriating!“
“This location is honestly better than Starbucks store. The staff is always so friendly and so kind, they memorize most of their customers orders, they go above Nd beyond to go the extra step just to make me happy.I was super against Starbucks for so many years. But visiting this location has had me become a regular.“