Starbucks in Knoxville

“I’ve been getting my breakfast, lunch, & even cravings at this Starbucks location on Chapman Hwy for almost five years now just for these specifically three reasons great customer service, always getting everything I ask for even if it’s my very specific brown sugar oatmilk shaken espresso, & the most friendliest workers. I really like how everyone in this store specifically always have made my orders with no problem or giving food half cooked like the others not to name any stores but I’d like to spread awareness about it so the Starbucks that’s bad which is Cumberland Ave they absolutely are disgusting don’t go there unless you get a drink. I am so glad I found this place this is the best Starbucks in Knoxville I really think the Chapman store is amazing I hope this review they read and get to gloat about being amazing plus I love tipping everyone their bc they deserve it they are phenomenal with service so if you want Starbucks go to this location bc they are amazing they’ll make sure you get it how you like it with no problem plus make sure to tip fairly as well!“

“I am a retired professor, who has been going to Starbucks coffee shops for decades. This particular coffee shop is one of my regular hangouts to read and relax over a cuppa or three. Very friendly and courteous staff. Plenty of space (it is larger than many other Starbucks coffee shops I have visited over the years), and parking is a breeze. Raj“

“This location is amazing! I was running super late for work and thought I put my coffee order and Lo and behold I did not! I put it in,

when I pulled in the parking lot. When I walked in they were working on a HUGE coffee order and I said can I cancel? I don’t have time to wait. The barista said no worries I’ll make it right now!

In less than 5 minutes the coffee was in my hand and I was walking out the door. Despite the huge order! They are always friendly attentive and polite!

Best Starbucks in West Knoxville HANDS DOWN!!“

“Stacy was absolutely wonderful! I stopped in on Red Cup Day, and despite how busy it was, she stood by the pickup counter greeting everyone with a smile and making sure each person got exactly what they ordered. Her kindness and attentiveness made such a difference during a hectic morning. Stacy truly exemplifies what great customer service should look like: friendly, caring, and genuinely engaged with every customer.“

“We love Starbucks in Turkey Creek! We feel comfortable meeting here for our business - sometimes an hour, sometimes several hours. Yesterday, we sat outside and it was hot, but they do have umbrellas for shade. The restaurant is always clean and service is great!“

“This Starbucks is always amazing with staff and the drinks/food. Always made perfection. I was there through the drive thru and sadly watched a dog get hit by a car on the road and It caught me so off guard and it made me so upset and the girl at the window was helping calm me down and was just the sweetest. I wish I got her name but I thank her so much. They are always the best“

“Never a line here! The baristas are so nice, and make really good drinks to provide me grocery-shopping fuel. Plus, I can get Kroger points when I get my coffee here. Mamas, you are foraging for your family! Go ahead and treat yourself ♡♡“

“This Starbucks is in the Ingles grocery store on oak ridge highway. The workers are great always have a smile on their face.

Kid-friendliness: They always offer the children their own little drinks this place is nice.

Parking: This Starbucks is in the Ingles grocery store on Oakridge highway very nice atmosphere. They have their own little area of tables very relaxing.“

“I am very pleased with the service at this starbucks location they are so nice and will go above and beyond to speak to you and address you and will definitely make sure your order is right. I am very happy with my orders every time I go there.

UPDATE!!! I just want to add I picked up my drink the other day this is now my starbucks... the new lady made it a little different and I ask the manager if the recipe changed she assured me that it had not been changed and asked me if she could remake the drink for me. I ask her would she please do so, Thank you for going above and beyond to make sure it was made right and you all are doing a great job!

UPDATE: yes there was a long wait, a day ago but what you failed to state was the lady in starbucks was left along with no help and she was doing her best all by herself. I was there too, I say at least a drink was made for you that want to give bad reviews. she was doing everything she could to make sure we all could get what we ordered. I will not STOP coming here.“

“I come here early mornings to pick up my drink, since it’s right on the way to the dog park. The barista always makes my drink perfect, just how I like it. Always an excellent experience here. I didn’t catch her name but will update this review when (if) I do. She deserves a shoutout and a raise ?“

“Best store in the area if you want Starbucks. The atmosphere is nearly perfect (the acoustics are a bit echoey, but that’s a minor complaint), the service is top-notch, and the location is reasonably quiet despite being near a highway. They always get my order right and I never have any issues with their service.“

“This week I visited the Starbucks located inside the Hilton Knoxville several times. Each visit, the service was consistently friendly and fast. I ordered a Trenta Black Iced Tea on multiple occasions, and each time the drink was made just right.

What stood out was how efficient the staff were. Even on one morning when the line was long, the wait time was still short, and I had my order quickly. The team working here clearly knows how to keep things moving while still being welcoming.

Overall, a solid Starbucks location with great staff and reliable service.“

“I love my coffee and I get so almost everyday if I can to start my day and to wake up especially from Starbucks. However, sometimes at this location when I order a venti cup, I receive my coffee half full on some occasions. If I order a venti cup or any size cup, I want my drink full, not half full. It just defeats the purpose of drinking my coffee to mg fill and what I paid for, regardless if it’s less than 5. i never found the courage to tell them directly to fill the cup because I get the staff can be very busy during rush hours and have other orders to finish.“

“Very clean facility and very friendly team, but what stood out the most was an employee named JoJo. His vibrant personality, outgoing nature, and genuine curiosity immediately resonated with me. He maintained great eye contact and created a connection that felt authentic, not transactional.

During my hour long break for coffee before heading back to the hospital, I had the chance to observe him closely. What impressed me even more was his leadership. He stepped into tasks that most people would avoid, including cleaning the bathroom, and did it without hesitation or complaint. That kind of ownership says everything about character.

I also watched him consistently engage with customers while I worked, bringing energy and positivity to every interaction. It is rare to see a young man carry himself with that level of professionalism, humility, and heart.

His management team should absolutely recognize him. People like JoJo elevate a business beyond just service. They create an experience. I am grateful I had the opportunity to meet him today.“

“Ok, Starbucks is great...... but u HAVE TO get the mobile app it’s so much easier (cause we all have Starbucks gift cards) just load them on your phone scan and get free stuff!!! It’s that simple I’m getting another $30 gift Card this Wednesday EEEEEEE CANT WAIT!!!! great service love u Starbucks ?☺️???“

“This is our Go To place when we are in Knoxville until heading south for the winter. We feel close to the manager and staff who know us and our daily order. We enjoy watching the hustle and bustle of customers coming off of I-75. No matter how hectic, the staff keeps smiling and making orders. See you next spring!“

“Starbucks located inside Target, haven't been to impressed with the cleanliness in the past but is really clean now and looks great. Really nice staff who made us a very good Iced White chocolate mocha with extra shot and Bacon Gouda Egg sandwich. Grandaughter along this time, she really liked her Summer Skies drink and grilled cheese sandwich.“

“I stopped at Kroger to try to pick up a couple coffees early in the morning. Girl there completely ignored me until I asked for help. Then she was hateful. Left there & drove to the next closest in Food City. Cameron was the exact opposite; greeted me with a smile, helpful, quick, and personable. Thanks for making my day better Cameron!“

“I usually go in and use my dad's Starbucks ID because the app doesn't work on my phone so the girls know my order by heart now - after only about a month of going there (with half their team being new staff). Caryss, Chloe (the tall brunette with blue eyes - I apologize I'm terrible with names😅😭) Lauren, really all of them are awesome. Every time I go it's consistent, the girls got it 🤷🏻‍♀️💕“

“The lady that works in the mornings is super nice and she always knows what I want and how I want it. I went to a different Starbucks once and ordered the same drink and it didn't taste the same. She has the magic touch! I wish I could remember her name. I know she is originally from Michigan. She's just a great people person!“

“I had an amazing experience at the Starbucks in food city the other day. I have a rather picky way of ordering my coffee and they never get it right in the drive thru so I went in this one because I was shopping anyway. This girl made me the best caramel macchiato ever and exactly as I ordered it. Mad PROPS and a healthy tip for her. I'm about to head that way right now.“

“Well I went in on 8/2/24 and it was one of the best Starbucks experiences I’ve had. The barista was so polite and friendly and competent. I really do wish there were more workers like her. Also my iced brown sugar shaken espresso with oatmilk was an 11/10“

“My drink of choice is the latte. People don't realize what a complex balance that requires with the sweet creaminess of the foam on top and the richness of the espresso underneath. This is my favorite Starbucks. Even when the foam falls flat it's still amazing. Excellent service too.“

“I have been coming here for years a few times a week and it's always positive service until last week .I was served by a young girl named Melody who REFUSED to speak, ask for my order,or offer a receipt. I ask twice if she was OK because she was red in the face with an awful look. Not approachable at all! She refused to answer me by shaking her head and refusing eye contact. Hours later I was informed she didn't like me because she has a friend who doesn't like me. Never be a follower,as I do not her outside of Starbucks! This behavior and customer service was the worst interaction I have ever had here. I expect an apology before I call corporate and report her. There's no good reason to take on others issues and feelings just to make yourself feel accepted and impress your friends. Very immature behavior.“

“I can’t recommend this team highly enough! The staff is incredibly personable and always greets me with a warm smile. Even though it’s inside a Target, I’ll happily skip a drive-thru to come here because their White Chocolate Mochas are unmatched. They take the extra care to blend the blonde espresso perfectly so the flavor stays consistent. A huge shoutout to Jesse, Savanna, Anna, and Madison for being absolutely wonderful! Your kindness doesn’t go unnoticed! Thank you!“

“I went into downtown Knoxville to Starbucks to use my gift card. I saw online that there was a lot of seating and walked in and there was barely anything so I was confused but the deal is that if you buy coffee, you can sit in the hotel lobby area next-door, which is absolutely spacious, quiet, and beautiful. I was only bummed that I could not collect my Starbucks points for my purchase because they’re connected to the hotel so keep that in mind if that’s something that you want. other than that it was a great experience really nice staff. Such a great location and close to the marketplace.“

“Yes it gets quite busy and yes sometimes there is a wait but the employees are friendly, professional, and work as quickly as possible to make sure you get your order correctly and quickly
PATIENCE IS A VIRTUE
Use it and you'll get your order soon“

“I absolutely love this Starbucks. The staff are amazing and so nice, even when dealing with the sheer volume of morning coffee rushes before classes, pregame caffeine pickups, and post night out pick me ups. I’ve never had a bad experience, in fact, they’ve made a couple bad days better :)“

“I had to pull off the road during a trip to Nashville to deal with a an emergency at work that took several hours. The staff were super nice and checked on me multiple times to ensure I was taken care of. It was much appreciated while I was dealing with a crisis. Thank you!“