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Customers` Favorites
Customers` Favorites
“was in there tonight and it was crowded. one worker had a problem and had to step away. That left just one...we did not get her name but she handled it like a boss. matter of fact she tried to call her manager several times and manager didn't answer (imagine that). A tip was left ... thank you for the positive attitude“
Customers` Favorites
“Absolutely the most amazing cinnamon rolls. Great customer service! Highly recommend to everybody!“
Customers` Favorites
“Awesome place and huge portions.“
Customers` Favorites
“So I had a chocolate cupcake here today. It was pretty good.....very rich and enough for 2 to share. It was $5.49 plus tax. I would suggest this only for a true chocolate lover as it is chocolate cake, with chocolate icing, topped with chocolate shavings! The cupcake was soft and fresh.“
Bakery • $$
Customers` Favorites
“Delicious cookies! They have a large assortment of bite size cookies. Our favorite was the peach and the key lime, but they have so much more. You can either buy the prepackaged bags or you can create your own. The prices are pretty reasonable and the best part is that the staff would let you sample some cookies. This place is nicely decorated with the store’s story and cookies packaging. It’s located at The Island in Pigeon Forge amount a lot of different stores, amusement rides, the Wheel, dancing fountain with lots of free parking.
Parking: Free open parking adjacent to the main area.“
Customers` Favorites
“My family of six came in and ordered all different things and every single one of us raved about how good it was. I would absolutely come here again!“
Customers` Favorites
“We passed this place and I pointed it out to my husband and he said do you wanna turn around? And I was like ehh idk, it’s fine but bless my husband he turned around and the whole family is so glad he did! The pair in here are so sweet and funny. The whole place has a homey vibe to it and I find that most places like this are the best. Not only is the service 5 stars but the food is soooo good. I got the apple pie funnel cake and I couldn’t put my fork down.. worth every penny!! If we are in the area again I will definitely come back.“
Customers` Favorites
“The best cupcakes I’ve ever had. Always so moist with the most delicious icing.“
Customers` Favorites
“Very happy customer!
Placed an order back in Feb '24 for a cookie cake for my birthday & was made as expected but unfortunately I had to leave town before the store opened and was already paid for.
Called the store and spoke with the manager Chris and he said although he didn't think corporate would issue me a refund he would take my name down and the next time I was in the area he would have another one made for me.
After nearly 7 months, I called him back and he remembered who I was and was still willing to honor his commitment. Was finally able to pick up the cake a couple days ago & just wanted to share my appreciation for Chris at Great American Cookie for his understanding & willingness to take care of me. All around great service & highly recommend this location for all your cookie cake, cookies or ice cream needs! Thanks again Chris.“
Recommended
Customers` Favorites
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“This was one of the best treats of my life. Hot cinnamon bread with icing on it - yes please! We ate the whole loaf in 3 minutes and it reenergized our crew at a time when we were running out of steam. Go here - you will not regret it. Tip - you have to order from an outdoor counter before picking up at the mill (building is right next the counter). There was no waiting but it was a little confusing for some to figure out.“