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Customers` Favorites
Customers` Favorites
“was in there tonight and it was crowded. one worker had a problem and had to step away. That left just one...we did not get her name but she handled it like a boss. matter of fact she tried to call her manager several times and manager didn't answer (imagine that). A tip was left ... thank you for the positive attitude“
Customers` Favorites
“Absolutely the most amazing cinnamon rolls. Great customer service! Highly recommend to everybody!“
Bakery • $$
Customers` Favorites
“Delicious cookies! Free samples really helped us decide which cookies to get. Got the 6 bags for $45 deal to save and be able to get some of all the samples we liked! The bite sized cookies are fun! Kevin gave us the most friendly, best customer service!“
Customers` Favorites
“So I had a chocolate cupcake here today. It was pretty good.....very rich and enough for 2 to share. It was $5.49 plus tax. I would suggest this only for a true chocolate lover as it is chocolate cake, with chocolate icing, topped with chocolate shavings! The cupcake was soft and fresh.“
Customers` Favorites
“Awesome place and huge portions.“
Customers` Favorites
“Great burger and milkshake“
Customers` Favorites
“I visited on Sunday off Memorial Day '25. The employees were all very friendly and eager to help. Plenty of food waiting to be purchased. We purchased an original Cinnabon and Auntie Anne pretzel. Both fresh and delicious. They are open until 11 pm!“
Customers` Favorites
“Not sure why people are giving bad reviews. Me and my kids are from IL, and we loved the cupcakes“
Customers` Favorites
“We passed this place and I pointed it out to my husband and he said do you wanna turn around? And I was like ehh idk, it’s fine but bless my husband he turned around and the whole family is so glad he did! The pair in here are so sweet and funny. The whole place has a homey vibe to it and I find that most places like this are the best. Not only is the service 5 stars but the food is soooo good. I got the apple pie funnel cake and I couldn’t put my fork down.. worth every penny!! If we are in the area again I will definitely come back.“
Customers` Favorites
“Very happy customer!
Placed an order back in Feb '24 for a cookie cake for my birthday & was made as expected but unfortunately I had to leave town before the store opened and was already paid for.
Called the store and spoke with the manager Chris and he said although he didn't think corporate would issue me a refund he would take my name down and the next time I was in the area he would have another one made for me.
After nearly 7 months, I called him back and he remembered who I was and was still willing to honor his commitment. Was finally able to pick up the cake a couple days ago & just wanted to share my appreciation for Chris at Great American Cookie for his understanding & willingness to take care of me. All around great service & highly recommend this location for all your cookie cake, cookies or ice cream needs! Thanks again Chris.“
Recommended
Customers` Favorites
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“The cinnamon bread is everything you've heard that it is. Sweet, moist, and cinnamon-y. If you want to get more after you leave the park, both of the Dollywood resorts sell them in the lobby. We stopped at the Dollywood DreamMore Resort before we left town to pick up a couple more loaves. When you go inside, walk to your right and you'll see a Starbucks on your right that sells the cinnamon bread. Enjoy!“