“We've ate at Five Guys for years because we like their healthy food - but this location's incompetance and customer service is horrible.They only put 1 double patty hamburger in our bag - not 2.When we called to complain the manager stuck up for the employee and barated us for not double checking our receipt / bag before leaving!My husband just suffered a stroke and I have difficulty driving w/my diabetic feet. The idea of driving all the way back there from Knoxville was out of the question. When we explained that to the manager she didn't care. Said we'd have to come all the way back! No apology.UPDATE:We reached out to Five Guys corporate.Hope they can correct the problems at this location.We're glad to say, Five Guys corporate apologised and sent us $20 in gift cards!We will give this location another chance -- hope they can get their act together.“
“They have wonderful customer service.They have a one lb burger that's massive and priced fairly I convinced them to build it with mozzarella sticks and it was amazing in my opinion they have the best chili dogs period and the prices are even better“
“Everything has changed. The way you order food the way you get served the way you get charged. Doesn’t make sense to get charged extra if you just want one more thing of ketchup, but they did. It’s just another fast food joint to me now.“
“My wife loves this place, I think it's good. For about $10/person, I Believe it's worth it. Several options for the kind of burger you want... Regular, Southwest, etc. And many other options to choose from. Good kid meal options also.“
“Definitely a gem in downtown Powell! We went for the first time this week for dinner and I was really impressed by how delicious the burgers are and the creativity of the toppings on the burger choices. I definitely want to go back to try more!“