Steak 'n Shake

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About Steak 'n Shake

Steak 'n Shake has experienced some changes, including a new ordering and service system. While some customers miss the old experience and feel that the quality has not improved, the garlic double and milkshakes continue to receive praise. Recent reviews highlight excellent customer service, with staff being friendly and engaging, even going out of their way to give pup cups to customers' dogs. The food can sometimes be slow to arrive, and fries may occasionally be cold, but they are good when reheated. An extra charge for ketchup has been criticized. Some customers note that the burgers, especially the single Patty, are thinner and scrawnier than expected, leading to questions about upgrading to a double. Despite these issues, many find it to be one of the better fast food options in the area, although some feel it has lost its unique touch. The loud conversations of the manager during service have also been mentioned as a drawback. Overall, the restaurant offers good food and friendly service, making it a popular choice for many.