Panera Bread
$ • Cafe, Salad, SoupAbout Panera Bread
Panera Bread Reviews
74 ratings
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I had a wonderful experience at Panera. The service was excellent, and everyone was very friendly, helpful, and welcoming. I especially want to thank Michael, the General Manager, for his kindness and for making sure everything was taken care of. His professionalism and great attitude really made a difference.
Thank you, Michael, and the entire Panera team, for the great service! I truly appreciate it and will definitely be coming back.
Thank you, Michael, and the entire Panera team, for the great service! I truly appreciate it and will definitely be coming back.
Great soup
Went to this Panera for the first time. Used the drive thru and had excellent service. Food was beautiful and delicious! Wait was not bad.
Hours
| Monday | 7AM - 9PM |
| Tuesday | 7AM - 9PM |
| Wednesday | 7AM - 9PM |
| Thursday | 7AM - 9PM |
| Friday | 7AM - 9PM |
| Saturday | 7AM - 9PM |
| Sunday | 7AM - 9PM |
Panera Bread receives mixed reviews from customers, with significant concerns about value and consistency alongside notes of good service and food quality. Many customers express frustration with high prices, feeling the cost does not match the portion or quality received. Specific mentions include a total over $40 for shared items, $28 for two half-sandwich meals, and $55 for two salads and side chilis, described as "highway robbery." The Pick Two combo is frequently cited, with items like the barbecue sandwich on sourdough and the turkey rancher showing inconsistency in portion size, one noted as having barely any chicken. The French onion soup is praised for taste but sometimes arrives without the croutons shown in the app. A free cookie with an app order is criticized for its small size relative to its listed price.
Service experiences vary greatly. Negative interactions include an Assistant Manager responding poorly to a request for extra au jus, and staff appearing more focused on conversation than customer service during food preparation. However, positive service is also highlighted, with staff members described as going above and beyond, answering questions with kindness and patience, and offering a good personal touch. One employee apologized profusely for a colleague's behavior and assisted in cleaning a table. Another personally brought a meal outside in under three minutes. The atmosphere is generally found to be pleasant and the restaurant very clean, with an organized drink counter. While some food is reported as delicious, hot, and fresh—such as the Asian Sesame chicken salad and French onion soup—the overall value proposition leads several customers to consider alternatives like McAllister's or Jimmy John's for similar pricing. Despite some satisfactory visits, the inconsistency in both service and portion size for the price forms a common point of criticism.