Papa John's in Austin

“I didn't take a pic bc kids took it from me. Everything was good just didn't have extra sauce
*******+Had to update another review and more pix. I ordered another Pizza. It over cooked and I don't know how but first time I had a pizza hurt the roof of my mouth lol. Even thou that sounds crazy it did. They added extra sauce but only to the edge of the pizza. I did get cheese sticks and they were perfect. I didn't get a chance to take pix bc I drop the box and they fell on the floor.“

“I recently ordered pizza from this place, and it exceeded my expectations. The crust was perfectly crispy on the outside and soft on the inside – just how I like it. The cheese was rich and gooey, and the toppings were fresh and flavorful. I especially loved the combination of pepperoni and olives – it added an amazing kick!“

“If there was a 10 for SERVICE, I WOULD PUT IT.The Manager here at this location HANDLES Problems better than their WHOLE Customer Support Line at the moment I had the problem.Long story short, not only Their Manager But the Employees Here Deserve raises after what I've experienced tonight. THEY have showed me there is a LITTLE Bit of True "Community" left still I this world.Thank YOU Mr Manager and Crew Tonight you have made me more Appreciative of the Community I call Home.'And to the CUSTOMER SUPPORT that will see this and try to make it up to me, I Don't Want It! I WANT them to get a Raise' because they deserve it. SPECIFICALLY to the ones who Handled It.2-9-20248:15pm

Kid-friendliness: They know what happened, GO ask him and the crew-Zach“

“I worked with a Great person. Her name was Janelle. Very knowledgeable great personality and helped me find good deals for my order and I wanted to make sure that there was extra sauce on my pizza and she personally went over and told the cooks this is what I called. Good customer service. Keep it up.“

“I was there at 3:15 today May 18th 2025 on E Oltorf
I ordered a shaqaroni pizza and I wanted it well done When my pizza was almost done,I passed the counter a little bit,just to tell the guy I wanted it well done the guy got upset because I passed the counter was just going to ask him to make sure he pushed the pizza back for having it well done he started yelling at me I apologized to him but he kept yelling and being rude
As long as he works a day I go there I will not ever order any pizzas while he is working I will just turn around and leave Also the employees are so disrespectful and like to argue with there customers
I will never return to this location I will go to an other Papa Johns even if it is further away from home“

“Update: I picked up the XL one topping today. WOW DELICIOUS! The pizza looked just like their advertisement; now that's rare, right?? Compare the pics below.

They were fast and the app kept me informed as to the status. When I picked it up, the lady was very professional and efficient, excellent customer service. I come here so often that I can't post every time. But I tell you: this time was somehow even better than before!

Previous review:
Went today and got the Shaq deal pizza. THE BEST!!! Amazing. Now I know what to get here. But... it gets better. The service: really good! I've seen the same young lady there every time. She is wonderful. Please, give her a raise!“

“honestly the manager tries to get all the work done today I came for a pizza and he was doing everything I asked him and he told me that he was alone in reality he needs help to make his service faster, despite that he was kind and I was able I hope to have my pizza on time and he will have help soon“

“First and foremost, Miles is AN AMAZING LEADER and MANAGER. My girlfriend and I have already had a couple of great experiences already with this Papa John’s location. This man deserves a promotion, raise, and should be running multiple stores as an area manager. It is rare that you have people who care about their job and put the effort in to make the customer experience a memorable one.

Because of Miles, my girlfriend and I drive out of our way across town to come to this papa John’s location.

Thanks Miles!!!“

“I ordered DoorDash through the Papa John’s app and never received my food. I went to the store location and both of the workers I encountered were kind and helpful. Not only helped replace my stolen/lost order, they gave me a free pizza for the inconvenience. I ordered a heart shaped pizza and they did not disappoint. Super cute, uncut however. Great experience and super friendly people! My only one complaint is when I called the store, no one picked up. Even after calling numerous times.“

“It is carry-out or delivery only. Sure there is more artisan pizza in Austin, but Papa John's is quick, affordable, and tastes good. If you live or work nearby then it's great.

Vegetarian options: Veggie pizza....olives, spinach, mushrooms, onions, the normal stuff“

“I had mistakenly placed 2 orders, one I had issues cancelling but I gave them a call last minute and explained I had been trying to cancel order and they were super chill about it. Went to pick it up and gave us both orders. Super nice workers!“

“I don’t know what people are complaining about on here seems like that’s what a lot of people like to do honestly I love it here and I’m an employee my bosses take care of us making sure we are ok food is delicious they’re very respectful towards customers and us they do their best with customers I’ve never been so happy at a job as I am with this one“

“The six cheese pepperoni and sausage is phenomenal. This is the third Papa Johns I've ordered this, and every time it is loaded with cheese; the crust is perfectly done, and the flavor of the pepperoni and sausage goes great with these six cheeses. I picked up from the store, and they had it all ready for me when I got there. I highly recommend getting extra garlic butter. It does great with this pizza.“

“Dang, the reviews on here are BRUTAL. My experience was nothing like what I have read. The owner was so nice and the food was DELICIOUS. We got a Italian sausage pizza and the meatball papadilla. Crust, toppings ... On point. This is definitely our new go-to neighborhood pizza joint.“