“I ordered ahead using the app, but unfortunately my order never made it through to the restaurant due to what seems to be a recurring issue with the app. Despite the inconvenience, Kayla and Richie turned the experience around immediately. They were incredibly friendly, professional, and quick to resolve the problem without any hesitation. Their positive attitudes and willingness to help made what could have been a frustrating situation completely stress-free. Employees like Kayla and Richie are the reason customers keep coming back, they went above and beyond to provide outstanding customer service. I hope IHOP is able to fix the app issues soon, but I truly appreciate the excellent service I received from them. Thank you, Kayla and Richie!“
“Also i feel that the Waitress at the Burlington NJ location is kind and welcoming to me & my husband who are older. We appreciate how she talks about new items to try. I will definitely request her area to sit since she is full time waitress“