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“I have come to this location many times and was always disappointed....except for today! I walked up and was immediately greeted by a young man who promptly took my slushie order and made it. Best service and preparation Ive ever had! Great job, young man.“
“I redeemed my free small birthday shake voucher at the store off 78 through the app and drove all the way over there only to find out they were completely out of ice cream. I asked if they could restore my birthday voucher since I couldn’t redeem it again and they told me no, that I’d just have to come back in 3 days to get my shake. I then asked if the Kitty Hawk location might be able to help, and the lady told me flat-out that they wouldn’t.
Well… they absolutely DID.
I went to the Kitty Hawk store, explained what happened, and the guy didn’t give me any hassle at all. He just asked which shake I wanted for my birthday. When he brought it out, it was even a size bigger than what my voucher was for. It genuinely made my day that someone was kind enough to do that for me.
The Kitty Hawk location will definitely be my go‑to from now on.“