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“Update 3 years later: theres a new manager, and the place is much better! I love their ice cream, and they get to you quickly and politely. The place inside could stand to be a bit tidier but other than that its great!
They are never open when they are supposed to be. I looked up their hours ahead of time, and went 35 mins after they were supposed to open to locked doors. Annoyed but at least I didn't waste a ton of time. Their wait times are terrible when I normally go, and I usually get ignored for a while. I work in food service so I get it, but I also understand what service, even mediocre, is supposed to look like. They don't get paid enough, but still“
“Ordered through the drive thru and was reminded of the friendly customer service that still exists in this world. Nathan took my order and was joyful, attentive and just had superb customer service. As I ate my ice cream in the parking lot, a young man working there ran out to give a customer leaving her wallet. Then another taking out the trash and cleaning the patio. Others also joyfully bringing out orders for other customers. Thank you DQ at this location for a much needed pleasant customer service experience. The little things matter more than you know. Oh and my ice cream was delicious!“