Customers` Favorites
Customers` Favorites
“It is delicious! Always stop when dropping kid at college.“
Customers` Favorites
“I love Airi Ramen! we usually go to the Baytown location. I recommend the tonkotsu ramen with an extra egg (or 2.. or 3), and a side of those delicious pork bao's ☺️“
Customers` Favorites
“Good service and good quality food at a reasonable price.“
Customers` Favorites
“delicious food and entertaining!“
Customers` Favorites
“I am always so happy when we eat here. High quality ramen. Staff is great and always friendly.“
Customers` Favorites
“Had dinner with my husband and my mom. We were entertained and fed very well. Food was fantastic and the chef had us laughing. Did a table fire after he finished cooking all the food. One of the better hibachi experiences I've had.
Ive also had sushi here. The sushi was fresh and filling. Highly recommend this place for all of their food options.“
Customers` Favorites
“I'm giving 5 stars because typically this restaurant has excellent chefs. However, they have a new chef and I don't like it when he fixes my hibachi meal. I'm not trying to be mean but I pay waaay too much for filet mignon for it to not be cooked to my desired specifications. Both times he overcooked my filet. The 2nd time I asked for it to be medium rare and it had absolutely no pink in it and it should. The 1st time we had him as a chef I asked for it to be medium, which is my preference but I knew he would over cook it. So I asked for medium rare this time. Both medium and medium rare should have some pink..not a lick of pink in either. He also doesn't add enough seasoning to the food. I prefer my favorite chef Jimmy but he's not here today. If he ends up being the chef again I'm leaving. He's had 2 chances with me. That's enough of messing up and over cooking my filet and under seasoning my food.“
Customers` Favorites
“Delicious, and worth it for the price. Excellent service. Would recommend“
Customers` Favorites
“Great food and friendly service - our go to place with friends on a Saturday night!“
Customers` Favorites
“Please see all updates for an honest review.
Thoughts, when a customer calls up due to there order being incorrect, maybe don’t blame them for grabbing the wrong order(especially when you handed it to them).
Secondly, at least apologize before you make said customer drive back and bring you the incorrect bowl in order to get the correct one.
Thirdly, at least offer something for the inconvenience(transparency, if they had felt genuinely bad about the situation from the start I would’ve turned it down, mistakes happen).
Furthermore when the customer leaves with the correct order, the least you could do is assure it’s good food and not dried out.
$33 wasted, food in trash. You took advantage of me!
Update: thanks for reaching out, I guess? No offer to refund or replace huh? Food still in trash can where it belonged if you want it back. Sincerity goes further than lip service.
Thanks anyway, I’m sure if you spoke to your franchise business coach they would’ve offered a different approach to handling the situation
Final update: the GM reached out and took care of me. Good on you for “running into the fire” and for coaching your team. You win the day!“
Customers` Favorites
“Love it will return such a great place“
Customers` Favorites
“Very great service Highly recommend“
Customers` Favorites
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“I had Dinner there last Night, food was Delicious. Me and partner TERRY GANDY halfed our Bill 18.41 each. She said she would add 5.00 tip on her card. I paid my 18.41. I checked my Bank Account today, they gave themselves another tip on my my card of 5.00 which brought my bill up to 23.41. I called to dispute it, but they said I did it. Why would we leave a 10 dollar tip on a bill 36.82. They double tipped themselves. I will never go back there, people that do things like this can't be trusted.“