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“Super grateful to the management of this store. Recently, they got an order wrong. I must have spoke with the wrong person on the phone, because they didn’t have record of me calling in, but they still honored replacing my order since it was incorrect the day before. Thanks!“
“Can't say enough good about the place. Always clean, attentive, courteous, friendly and accommodating. Food is consistently good and out fairly quickly regardless of the time of day and traffic. Enjoy the game nights, theme nights and pictures with Santa which is became a family tradition.“
“10/10. I rarely eat Chick-fil-A but I decided to go get some. To my surprise, I was met with excellent food, customer service, and an inviting atmosphere. I would specifically like to highlight Leah. She went above and beyond to make sure I had an enjoyable experience. Her kindness and good humor radiated my day like sunshine and made everything memorable. After this positive encounter, I will keep supporting this location in hopes that it never changes.“
“I came for lunch and had a salad. Raul saw me and very kindly asked me if i wanted a cup of water. Wow! If this is not amazing customer service then i dont know what is. He gaved me a smile and a cup of water so i wouldn't choke on my salad. These little things matter so much. Thank you!“
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“It was my first visit there. I had been given a gift card and decided to use it to get my dinner that night. When I arrived, Brooklynn, stopped the task she was doing, and greeted me with a smile and cheerful attitude. She was clean in appearance, friendly and very helpful. When I explained that I had planned on using the digital gift card but was unfamiliar on how to do it, she didn't make me feel like an idiot. She handled everything smoothly and quickly. She even stopped to chat for a moment while my order was being prepared. I have a client/patient that lives just down the street from this store/restaurant. Because of Brooklynn's enthusiastic personality, I will be stopping in again when I've had a long shift and don't wish to cook. Kudos to Chick-fil-A for having the foresight to hiring this excellent employee who is a great asset to the company.“
“The service is amazing! The workers are quick and nice, but I'd love to highlight how amazing the managers are. Im not sure whether they are managers or not, but there was a woman dressed nicely named Joy walking around giving everyone their food and had such a kind, sweet personality. She told us to let her know if we need refills and gave my 6 year old some coloring pages and a cow hat, she was amazing! I also had a great experience the last time I came with the operator who was so friendly and quick with everything!“
“The quality of the food, i.e. the size of the chicken and cook, is much better than the other locations I've been to; although the overall size of the sandwich has shrunk 😕. The staff is much more attentive as well. Thank you for serving well! 🙏🏾“
“Today, on August 28, 2024, I had an unfortunate experience at the Chick-fil-A East Lake Horizon City location. They forgot the eight-piece nuggets in my meal and also made my drink incorrectly. It was a great inconvenience to have to drive back to the store. However, I must commend the manager, Abe, who greatly assisted me in resolving the issues. He replaced the food and handled the situation professionally. While this Chick-fil-A has made mistakes in the past, I appreciate the effort made by Abe. Because of Abe I'm willing to give them another shot. I'm writing this review in hopes that they can improve their performance and services moving forward. I’m giving the store a 4 star review but Abe gets a 5 star review.“
“My experience was great the cashier was friendly and very informative made sure i got what and how i wanted my order. Served with a smile and yes mam I was very impressed with his service. SHOUT OUT TO CARLOS the CASHIER FOR SUCH A GREAT JOB! Chick fillet on airway blvd el paso tx 10:30 am“
“First off I dont do fast food reviews unless it terrible.... but I gotta say Chik-fil-A here is amazing. I never had issues with service and today was very exceptional. I had gotten my food very quick with mobile order set. I forgot to add my Arnold Palmer drink on the app and the management there gave me a free drink after knowing I pulled out my card for the transaction. To tell you the truth that made my morning!! Looking out for the people and small things like that make a huge difference on how I see this store. Thank you guys and Jaime for that🙏 much much appreciated“