“The food was fast fresh and reasonably priced. The manager lady seemed far nicer than the male employee. He seemed aloof and not wanting to deal with customers with how he treated the person in front of me, walking away without speaking or looking at me (did include a dismissive gesture over his shoulder while giving some sort of warbling call for the manager lady) I almost left without ordering but the friendly and competent lady who came out to help me changed my mind.The young man needs training. I smile. A lot. I say yes sir, no ma’am; please and thank you. I even go out of my way to try to ascertain if the individual I am about to speak to uses alternative pronouns, going so far as to say things like “I use such and such pronouns how about you? Meaning, there is no reason this person had to be rude. Other than lack of training, malingering; or just outright refusal to do the job because of the demographic I look like. Either way, that individual needs to do way better. Or at least find a job where your poor attitude and performance doesn’t harm your team or businesses reputation.“
“The Asst. Mgr. “CAT” was very wonderful and grade A+ customer service! She said she’s normally at the Lewisville Main Street location. So definitely will have to order from that location also! It’s nice to leave out of a place with a smile in your face. ?“