Baskin Robbins in Fort Worth

“I needed a custom cake with a picture on it last minute and tried ordering online but the pickup wasn’t going to be available until tomorrow afternoon. I called this location and spoke with a nice lady who said they would take care of it same day and saved the day. My cake came out amazing and I’m very satisfied with the customer service I received! Thank you for your amazing service and to the lady who helped me on the phone and in person, I appreciate you a lot!“

“I could see this being a poorly run location for sure…not the cleanest or most organized. Definitely understaffed. HOWEVER, there was a young man there Saturday morning who helped my husband and I with our two little ones and he was awesome. Very calm under pressure (the lobby started to fill while we were eating), accommodated as much as he could regarding toppings for my little ones. He was very helpful. I recognize it’s not always the workers’ fault that a store isn’t run well so I should acknowledge his effort!!“