Starbucks

Name: Starbucks
Address: 4535 Kingwood Dr #150, Kingwood, Texas, 77345, US
Telephone: (281) 361-9413
Price range: $
Rating: 3.4

$ • Coffee Shops

Hours:
4535 Kingwood Dr #150, Kingwood
(281) 361-9413

Menu Order Online

About Starbucks

Starbucks is a popular spot for coffee, but the experience can vary depending on the time of day. During busy hours, such as "Red cup day," the store can get incredibly packed with long lines and crowded pick-up counters. Despite the chaos, the staff at this location remains positive and works hard to assist all customers, including each other. They maintain their contagious smiles and seem to handle demanding guests with patience.

However, the morning crew has received mixed feedback about their customer service skills. One customer had a difficult experience when they kindly asked for a remake of their drink and felt met with hostility. In contrast, some staff members, like Daisy at the drive-thru, are noted for their sweet and personable service. While some employees are friendly and helpful, there have been comments about an older lady who is often rude, with a suggestion that she could learn from her more pleasant colleagues.

Overall, the staff at this Starbucks works well together as a team and handles high-stress situations with grace. However, the morning crew could benefit from improving their customer service skills to ensure all customers have a positive experience, like the one reported with Denise, the supervisor, who was understanding and quick to resolve issues.