Starbucks
$ • Coffee Shops
Hours:
4535 Kingwood Dr #150, Kingwood
(281) 361-9413
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This location does not create drinks in the order received. I place my mobile order from my home 20 minutes away and 9 out of 10 times, its not ready. They wait until you show up and ask who's waiting for a mobile order. Today, my venti latte cup wasn't even full. it's ridiculous!
I would like to say that my family has been going to the Starbucks in Kingwood, TX for over 15 years. I personally visit this Starbucks three times per week and my mom frequents the same location several times per week as well. I have never been so poorly attended and had such a poor experience as my visit today. The 1pm team at this location is completely incompetent and does not care about providing good service. We waited 30 minutes in line between ordering and trying to get...read full review
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Menu
Hours
| Monday | 4AM - 10PM |
| Tuesday | 4AM - 10PM |
| Wednesday | 4AM - 10PM |
| Thursday | 4AM - 10PM |
| Friday | 4AM - 10PM |
| Saturday | 5AM - 10PM |
| Sunday | 5AM - 10PM |
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Starbucks is a popular spot for coffee, but the experience can vary depending on the time of day. During busy hours, such as "Red cup day," the store can get incredibly packed with long lines and crowded pick-up counters. Despite the chaos, the staff at this location remains positive and works hard to assist all customers, including each other. They maintain their contagious smiles and seem to handle demanding guests with patience.
However, the morning crew has received mixed feedback about their customer service skills. One customer had a difficult experience when they kindly asked for a remake of their drink and felt met with hostility. In contrast, some staff members, like Daisy at the drive-thru, are noted for their sweet and personable service. While some employees are friendly and helpful, there have been comments about an older lady who is often rude, with a suggestion that she could learn from her more pleasant colleagues.
Overall, the staff at this Starbucks works well together as a team and handles high-stress situations with grace. However, the morning crew could benefit from improving their customer service skills to ensure all customers have a positive experience, like the one reported with Denise, the supervisor, who was understanding and quick to resolve issues.