Subway

Name: Subway
Address: 9439 Katy Fwy, Houston, Texas, 77024, US
Telephone: (713) 464-1972
Price range: $
Rating: 3

$ • Sandwich Shops, Fast Food

Hours:
9439 Katy Fwy, Houston
(713) 464-1972

Menu Order Online

About Subway

Subway, a popular sandwich franchise, has received mixed reviews from customers. While some customers report positive experiences, others have encountered issues with the service and overall cleanliness of the restaurant. One customer praised the staff for making sandwiches exactly as asked, noting that they usually have great coupons which help feed the kids cheaper. They also mentioned that the location is very clean and the staff are professional, making sure everyone is happy with their sandwiches.

However, some customers have faced problems. One person experienced a long wait of 5-10 minutes because only one employee was on duty, which they found concerning. Another customer was disappointed after placing an online order; their sandwiches were not ready at the scheduled time, and the store had run out of the meat they ordered. They felt the app should better inform customers about stock availability before they arrive.

There have been complaints about sandwiches being assembled poorly, with condiments often placed directly on the meat instead of on the bread, making sandwiches messy. One customer shared that Subway is "probably the worst with this ratio concept." Additionally, there was an instance where two out of four sandwiches were grossly messed up, and when the customer returned, staff explained the person who made the sandwiches had left.

Despite these issues, customers continue to visit Subway because of its convenient locations, affordable prices, and popular beverages like Vitamin Water. Many appreciate the quality of Subway's pickles. Some customers plan to return and request condiments be placed on the bread instead of the meat, hoping to improve their experience.