Customers` Favorites
Customers` Favorites
“Beautiful fresh and flavorful food. Friendly and welcoming staff. Many gluten free and healthy options. The presentation of food is excellent and the atmosphere of s warm and inviting.“
“I happened upon Katherine Ann’s by complete accident, saw the sign out front, and decided I had to try it; I’m glad I did! I don’t know what they put in that blueberry lemonade, but it’s like crack! The black eyed peas and green beans brought me back home to East Texas, and the sausage in the spaghetti was just fantastic. Everyone was so sweet :) I recommend stopping by with an appetite! Thank y’all!!“
Customers` Favorites
“Never had a bad meal here. Always the best! Servers are always attentive & great. Just one sad note… We miss Sammy since he left.“
Customers` Favorites
“The restaurant was very clean. The service was excellent. The food was delicious and for a fair price. The portions were good sized and I added an appetizer. Please, keep the larger portions. We’d love for the Vietnamese chicken rolls to return. Overall, we had a good experience.“
Customers` Favorites
“Teriyaki Madness is my go-to hotspot! The food is always fresh and packed with flavor. I’m obsessed with the Spicy Teriyaki Chicken Madness—it hits the perfect balance of heat and savory goodness. The edamame is consistently fresh and crisp, and the crab Rangoons are a standout: crispy, delicious, and never greasy or overcooked. If you’re craving bold, satisfying flavors, this place delivers every time.“
Customers` Favorites
“Nice experience Utah roll is yummy“
Customers` Favorites
“Everything was so fresh and good. From the sushi to the orange chicken it was Seasoned well.“
Customers` Favorites
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“Please see all updates for an honest review.
Thoughts, when a customer calls up due to there order being incorrect, maybe don’t blame them for grabbing the wrong order(especially when you handed it to them).
Secondly, at least apologize before you make said customer drive back and bring you the incorrect bowl in order to get the correct one.
Thirdly, at least offer something for the inconvenience(transparency, if they had felt genuinely bad about the situation from the start I would’ve turned it down, mistakes happen).
Furthermore when the customer leaves with the correct order, the least you could do is assure it’s good food and not dried out.
$33 wasted, food in trash. You took advantage of me!
Update: thanks for reaching out, I guess? No offer to refund or replace huh? Food still in trash can where it belonged if you want it back. Sincerity goes further than lip service.
Thanks anyway, I’m sure if you spoke to your franchise business coach they would’ve offered a different approach to handling the situation
Final update: the GM reached out and took care of me. Good on you for “running into the fire” and for coaching your team. You win the day!“