Pizza Hut in Irving

“Update (7 years later): tried this place after MANY years, and was pleasantly surprised by the food and service. We may just have to put Pizza Hut back in the rotation!

The pizza is as expected, but the deals they advertise somehow never seem to materialize. Going to shift to Papa Johns and Dominoes... and iFratelli And for having like 10 people working in the store, you would think they wouldnt need to hang up on me when I first called. Finally, I am sure the trash bags need to be full before being replaced, but one of the workers pushing down the trash with his hands, before promptly returning to other duties around the store without washing his hands,, had a way of eliminating my appetite.“

“I worked at this Pizza Hut for a short time and I have to tell you, they are working their butts off to give good service. Although they were short staffed drivers, they made sure that everything was well prepped and cleaned and the food was cooked properly and good sanitation. Leslie the manager is a really cool lady and the staff is hard working and good people. The food was good and satisfactory based on the competition in the area. Remember that Pizza Hut smalll chain is similar to the old dine in experience but at the same time you were dining in and pizza was super fresh. My only suggestion is that the patrons be more specific, in directions, to door dash drivers and uber drivers. A lot of them are new to delivering. Thanks“

“Usually I have my order delivered and it's always right on time, if not a few minutes early. The food is always hot and fresh and very good. It's also very appealing to the eye. On the times that I go and pick it up I'm always impressed with how friendly the staff are. The place is very clean and that's always nice to walk into a food establishment and see. So all in all this place gets 6 stars easily. Like they say... gotta be Pizza Hut to make the cut. Or something like that.

Parking: I've never been there and there not be plenty of parking, and usually right up front by their front entrance“

“I will keep this short but there were many issues (NOT the fault of Pizza Hut) and Alicia and the female manager working this evening went above and beyond correcting these issues. They didn't have to. But they did. In a world where good customer service is so rare these ladies went that extra mile. And I hope Pizza Hut recognizes the employees that keep them in business by giving them a well deserved raise! Thank you again ?“

“I want to start off by thanking Desiree and Jermaine. They went above and beyond to make sure we were satisfied with our meal.
I had placed an order through the pizza hut app. After giveing the dasher thirty minutes past the time the food was to be delivered; I called the store where Desiree answered the phone. She showed concern and worked with me to find a solution. I chose to go pick up the order they were remaking. When I got there I was greeted warmly Jermaine.
I didn't get to meet the rest of the staff. But, I will speak on these two working hard and going the extra mile. Thank you both.“

“Louis was very friendly, helped with the menu with questions I had. His customer service was outstanding. He has a big smile, very welcoming 🙏 he definitely deserves a five star review 👏 ❤️. Thank you 😊 I will definitely come back !!!“