Bagels Restaurants near Katy, TX

“Delicious Bagels BEST IN HOUSTON!!!!! AWESOME STAFF ❤️“

“I have been getting bagels from Einstein for years so there is a basic expectation of what I'm going to get. I have ordered from the Cinco Einstein several times since they've opened with little issue other than a long wait - new store, new staff so that's understandable. I placed an order for pickup this past weekend. My daughter orders just a plain, toasted, with plain shmear. The person that made this order couldn't possibly think this was ok and needs re-training. They're usually pretty generous with the shmear and considering it costs extra, I should have taken it right back and gotten a refund. My daughter was leaving and was taking this on the road so she just ate the half with the minuscule bit of shmear that it did have on it. Do better Einstein Cinco Ranch. Make it like you'd want it.“

“Her cakes are absolutely delicious she’s my go-to for keto desserts!“

“Normally I would recommend this location but this morning was one of the worst experiences I’ve ever had. I went in to order and did so. 40 minutes later I still had not received my order so I went up to cancel the order because I had to be somewhere. When refunding my order, the person at the register did not refund my full order and I did not notice that until I got home. I know they were swamped with to go or call in orders and they were severely understaffed. If that is the case, let the customers know when they come in that it is going to be a long wait to get the order out. Don’t just keep taking orders. I was extremely disappointed. I hope this is a one time experience. The location should be fully staffed especially on a Friday morning.“

“I ordered online and it took 1 hr to get it completed. If I didn’t ask in the counter where my order was it would have not been done. I ended up missing half my order. No Ice coffee, No Tub smear for the Bagels, Missing the sandwich for the brunch combo & the twice baked hasbrown, Missing my Sandwich order and run out of the specific bagel. What a mess! I didn’t want to go back anymore cause I’ll probably have to wait another 1 hr to get the missing orders. I know it’s a weekend and it’s busy but have a process. How can a 30 min order be ahead of my order. You guys already know there’s a lot of customers and not have enough inventory. And just because the workers are rushed they don’t check if the order is complete. I trusted you guys to have the order all in there and it was missing.

Addendum: Customer support reached out and apologize for what has happened. Hopefully positive changes will occur at this location and provide a better future experience to its customers.“