Burger King in Lubbock

“Went to eat at this location 9/09/2026
Had an amazing experience. The food came out extremely fast and hot and I noticed they were using 2 drive thru windows, which I haven't seen in years. The store was extremely clean and I was very impressed with the changes I saw today.“

“Gia took care of us at the drive thru tonight and it turned out to be the absolute best service! Just an amazing person thru and thru and the burgers were delicious! Thank you so much for a premium experience Gia!
Sssoooo we came today because of our experience last time. We ordered 4 impossible whopper meals, heavy pickles and were handed 4 regular hamburgers with cheese (non- vegan) and they had bacon. We did check it at the window so I immediately returned the order and requested the correct order. We ended up getting 4 burnt, cardboard tasting, no pickles impossible whopper meals. I don't know what went wrong from last time, but don't think I'll come back unless I know Gia is working.“

“Last night around 11:00 p.m., my partner and I were craving Burger King, so we stopped at two different locations that both showed they were open until 2:00 a.m. online. Unfortunately, both locations told us they were only taking DoorDash orders or that the wait would be around 45 minutes. We were pretty confused because we could clearly see 4–5 employees working inside each restaurant. We decided to try one more Burger King, and I’m so glad we did. When we pulled up, a kind voice greeted us and let us know it would be just a minute because he was helping the three cars ahead of us. We ended up waiting about 20 minutes, and since it was so late, we were definitely getting tired and a little impatient. But when we got to the window, everything made sense. Sydney, the General Manager, apologized for the wait and explained that he was the only employee in the entire restaurant. He was taking orders, cooking the food, and working every station completely by himself. Even with a long line of cars behind us, he never seemed frustrated or rude. He stayed positive, communicated with every customer, and somehow still managed to make our food quickly. Our food came out hot, fresh, and honestly some of the best Burger King we’ve had. We tried to tip Sydney because we were so impressed, but he politely declined and said, “Just make sure you come back and see us.” That really stuck with us. It’s rare to find someone who works that hard while still treating every customer with genuine kindness. Sydney turned what started as a frustrating night into one we’ll actually remember for all the right reasons. He is an incredible example of what great customer service looks like, and Burger King is lucky to have him. He deserves every raise, recognition, and promotion that comes his way. Thank you, Sydney, for the amazing food and even better hospitality. We’ll absolutely be coming back to this location because of you, and we won’t forget the kindness you showed us.“

“Burger King fell. They fell hard. But here recently my experience has been beyond amazing. The staff have been friendly and have shown great hospitality to me and my family. The food has been absolutely amazing also! The staff have been taking the time to verify my order and prepare my food. Cooking everything properly, placing every item in the bag carefully. Walking in, the building is clean, and organized. Kudos to the manager. Even bigger kudos to the staff that keep the building running every single day. They are extremely friendly passionate and are willing to help customers in any way they can. Thank you all at this location, for bringing Burger King back up to my number one spot to eat!“

“This location was closed when we arrived due to system issues. We had driven 2 hours to visit family and when we made our plans they included stopping for Whoppers. We told the employee we had driven so far and his manager told him to take our orders and make them regardless of the system. And the computers started working again as well“

“From the time we pulled up through the drive-thru the person that answered the intercom was very polite took our order again was very polite at the window and also told us to enjoy our meal and it was a pleasure for her to service if he was good can't complain fries were hot or the burgers were juicy best Burger King I've been to you in a while Would go back my family and do with your meal as well“

“I was very satisfied the girl that helped me was very kind and respectful she had outstanding customer service I can't remember her name but she was working night at 9:55 pm she was very kind and I hope y'all give her a raise or something she deserves it“