Burger King in Lubbock

“Gia took care of us at the drive thru tonight and it turned out to be the absolute best service! Just an amazing person thru and thru and the burgers were delicious! Thank you so much for a premium experience Gia!
Sssoooo we came today because of our experience last time. We ordered 4 impossible whopper meals, heavy pickles and were handed 4 regular hamburgers with cheese (non- vegan) and they had bacon. We did check it at the window so I immediately returned the order and requested the correct order. We ended up getting 4 burnt, cardboard tasting, no pickles impossible whopper meals. I don't know what went wrong from last time, but don't think I'll come back unless I know Gia is working.“

“I normally order on the BK app and have no problems with my order which I appreciate very much. My order today, Monday 6-22-2026, was unfortunately wrong. I wouldn't be making a big deal about it but I tried calling them 5 times and each time my call would ring once then would get rejected and an automated voice would say goodbye. I expect more from this establishment because I feel they have the best food which is why I only go to and order from there. All I ask is to double check or even triple check the order before sending it out and if a customer has an issue with the order, please answer the phone I can't always go to the establishment which is why I order from the app. Aside from this, I always have great service and great food from here.“

“Friendly staff who worked quickly to get food out. My husband drove all the way from Q to this location because of the service and they put out fresh food unlike other locations where we always get stale buns. Thank you to the staff on Tuesday night. They rocked it!“

“Went here on July 15th after BK on University and S Loop 289 pissed me off. It was very busy but I was acknowledged right away and my order was taken pretty fast. Everyone was working hard and trying to get orders in. The drive thru was packed and the lobby was getting busy too. I was very satisfied w my experience here. My burgers were just right and my order correct. I spoke to the manager and thanked him. All of the employees were helpful , nice and respectful. Even the manager himself. I appreciate everyone who worked that day. I will definitely be back again.“

“This place is the best I've been too in a long time the people who work are the best I've seen they got these youngsters who work here and let me tell u about them they are so wonderful n help full her I can't say nothing but good things about this place from the mangers to they're young help this a place u want to come and eat lunch or anytime in-between

Parking: Never ending parking“

“From the time we pulled up through the drive-thru the person that answered the intercom was very polite took our order again was very polite at the window and also told us to enjoy our meal and it was a pleasure for her to service if he was good can't complain fries were hot or the burgers were juicy best Burger King I've been to you in a while Would go back my family and do with your meal as well“

“I was very satisfied the girl that helped me was very kind and respectful she had outstanding customer service I can't remember her name but she was working night at 9:55 pm she was very kind and I hope y'all give her a raise or something she deserves it“