Subway in Magnolia

“Admittedly, Subway isn’t on the top of my list for sandwiches just do to a history of messed up orders & hit-and-miss experiences in general (lots of misses). But after a long day at work for my husband and I yesterday, it sounded quick, easy, and cheap. I placed an order through the app at this location at almost 8 pm and arrived shortly after. It was also set to be my first time ordering at this location.

When I went in, the sweet young man behind the counter let me know that they were mostly out of bread, but that they had some proofing and almost ready to go in, and I could choose from wheat or a flatbread if I’d like. They didn’t want to make my order without me knowing or getting what I’d ordered. I asked about softness of the wheat and he truthfully told me it was a little past his prime. I asked how long the bread proofing would had to back and he told me about 15 min, plus time to cool enough to work with it. I told him that was fine with me & that I’d be willing to just hang out and wait. I really appreciated him being straight with me about quality of the wheat bread and gave me a realistic time frame I’d potentially be waiting.

I took a seat and started scrolling & playing games on my phone to bide the time. A few moments later, he called me by name and asked if I’d like a drink, cookie, or chips while I waited. I declined at first, but when I realized they have Mountain Dew, I took him up on his offer.

While I sat there, I watched a few people come and go and saw the two young people working have to continue to explain the bread issue. The employees remained calm and kind even when some of them were visibly annoyed.

When my sandwich was done, they called me by name and recalled I’d mentioned earlier that this sandwich was dinner for my husband and I. I was then asked if I’d like a drink or cookie to take him for having to wait. I declined, but thanked them for that generosity because they didn’t have to do ANY of that. In a time of frustration, they remained not only calm, but KIND! They CHOSE kindness. Even though I had to wait, I’ll be back at that Subway the next time that craving hits because of that alone! They did what most people have forgotten how to do. Kudos to those young employees, their families, and their management.

And yes, it was the best Subway sandwich I’ve ever had and totally worth the wait.“

“I give 5 stars only for the fact MIKE busted his butt trying to get 5 people in store out and also two mobile orders all while CAROL ignored us walking in and cutting meat and going to the bathroom for 5 min not even extending to help Mike at all and she was sitting there talking to her friend who at the time was just sitting there as a patron.
This is absolutely ridiculous. Mike definitely deserves appreciation and huge recognition for his outstanding work.“

“This location always has fresh bread! Talking with the staff is always a pleasure, and they are always ready to serve quickly and efficiently. The manager, Max (I'm sorry if I get his name wrong, I'm terrible with names. I dont read nametags) is great and his staff is wonderful. They do a great job keeping the restaurant clean and well stocked. The wonderful woman (who's name I embarrassingly cannot remember at the late hour im writing this) is friendly and I've seen her deal very well even with difficult or rude customers. Keep up the great work yall!Sincerely, the dude who comes in super late at night. ✌“