Dairy Queen in Pasadena

“This by far is the best Dairy Queen in my area food quality is fresh unlike the red bluff location which serves you reheated fries and burgers and the staff is always friendly if you are going to spend your hard earned money choose this location plus this location honors all company promotions the Red Bluff location honors nothing“

“There 2 girls working here today, a customer spilled his drink and they were above and beyond to accommodate him, asking if he needed another cup, and told him many times it’s ok they’ll clean it up, less then 5 minutes they cleaned it. These 2 need to be recognized for there hard work!“

“I just wanted to take a moment to recognize Brooke at Dairy Queen for truly outstanding customer service. From the moment I walked in, she was welcoming, attentive, and genuinely kind in a way that you don’t come across very often anymore.

What really stood out was how far she went beyond the basics. She was patient, made sure everything in my order was exactly right, and handled everything with a positive attitude that made the whole experience better. Even when things got busy, she stayed calm, friendly, and focused on making sure each customer felt taken care of.

It’s clear that Brooke takes pride in what she does, and it shows in every interaction. Employees like her are the reason people come back—not just for the food, but for the experience. Dairy Queen is lucky to have someone like Brooke on their team.

Thank you, Brooke, for going above and beyond. It really made a difference.“

“Ordered Hamburger Combos. The Buns were cold and the cheese wasn't melted. I thought all the way was mayo & mustard. Well all we got was mustard. Spent $24.00 ,very disappointed. Ask for the Manager & was told they were all Managers. Let the girl know my complaints & she never apologized & even said the cheese doesn't melt. Excuse me but if you zap in the microwave it would ! Didn't enjoy our meal at all. Check#174 Bella/server“

“Lunch consisted off 3 Texas t brand tacos and mini confetti cake blizzard. IT'S TRUE! Blizzards can be turned upside down!! Tacos were good but could've used more seasoning like garlic and onion powder. Blizzard was good but I could tell the cake pieces weren't moist. I was still hungry so I ordered another meal: cheeseburger, fries and drink. Lady offered me a vanilla cone for waiting. Great customer service and efficient. I did feel a little rushed to make a decision at the speaker by the older gentleman. Overall, I'd return to this location.“