“New to the area, and was trying to find my morning coffee spot. This is hands-down the one. The coffee is the best I’ve had since I got here, and the people made it even better. Lots of helpful suggestions for different flavors to try, and they were both super nice. I can’t wait to go back!“
Customers` Favorites
“It took forever to place an order in the drive-thru, as the order kept being repeated back to me and showing up on the screen incorrectly. I lost count how many times I repeated the order, but I know it was given at least 5 different times (2 sausage, egg, and cheese biscuit meals with large iced coffees, and 3 sausage mcgriddles - nothing fancy or complicated).
There was a time during the ordering process when the person taking the order went completely silent for about a minute. I had to say hello multiple times, then ask if anyone was there before I got a response. The response: an incorrect order. Once again, order repeated, then displayed incorrectly on the screen. After about 5 minutes and at least four other cars in the other lane moving forward, the order finally showed up correctly on the screen. I came to the realization that I most likely would not get the food I ordered, and just hoped there were enough sandwiches to feed everyone.
I'm happy to report we got the correct order (even received an extra sandwich), and we weren't charged for food we did not order. Also both the lady who took payment, and the lady who handed us our food were both very polite/friendly at the window.
If I had to guess why ordering was so challenging, I'd say this was most likely a new employee who was overwhelmed by the morning rush. I understand how a taking multiple orders at once can be an arduous task, especially for someone learning a new system/process. While I was patient and polite during the process, it would have been nice if they had just let me know what was going on instead of complete silence for such an extended period of time.“
Customers` Favorites
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“Couldn’t be happier to see this bookstore in Rockdale, TX. The owner is extremely kind, friendly, and knowledgeable— not to mention an amazing barista. This adorable bookstore has a great selection of new & old books as well as gifts for all ages. Don’t miss visiting the best (and only) bookstore in Milam county.“