Burger King in San Antonio

“Every time I come to this location the manager Ermelinda is always very welcoming, she always makes sure our food is always fresh, the service is Fast. She so caring and always smiles. ..
Thank you Ermelinda we will continue coming back“

“Been coming for over about a month since we are working next door and we see the same lady always smiling and laughing giving good voice bes. The employees are the best the cashier Perla was so sweet. Food is always hot and fresh thank you for the good vibes your crew gives us.“

“I order 2 bacon cheeseburgers for the 2 < 5 deals> they were ight. The chesse was a cold slab of chesse.

I also added an additional snack, the chicken fries. However they tasted as if they were already fried 30 mins before me arriving.

I use to work fast food, and feel the food could've been more fresh.

The cashier at the dt window qas truly welcoming and kind. We even laugh about the food smelling good.“

“We came in and the girl patty was amazing! She was working by herself she took care of the drive thru and inside and she did it with a smile! Very positive even tho it can be stressful to run it by yourself! I hope patty knows how good she is, we are proud of you patty thank you for being the best!! GIVE THAT GIRL A RAISE 🔥“

“Miss Faye is the BEST EVER at this store. We just met this sweet lady and she made us laugh. She's the epitome of customer service. She went ABOVE AAAAND BEYOND FOR US. PLEASE PLEASE PLEASE, take good care of this sweet lady. Shes the best. Its about time these restaurants hire good people. This burger king has good people working here but especially Miss Faye!!! She brought smiles to our faces and its infecteous. Thank you miss faye. We love you.“

“I usually don't like burger king but this place is good poor workers there's only 3 working the whole place but they are killing it getting orders out quickly the interior was fairly clean despite the lack of employees bathroom was clean those poor three workers need a raise rushing around how they are“

“My absolute favorite location! Fries filled the box like they should. They are always so kind and get my order right everytime. I go out of my way to go to this location. These deserve some recognition. 5 stars and A+ service! Thank you!“

“We came specifically for the Philly Cheesesteak burger, but it was no longer on the menu. The drive thru attendant checked and said they still had the ingredients to make them. That's above and beyond service right there. Much appreciated!“

“This is location in from of Sam's on 410.
I been a patron at this location for years more lately a I moved to the area. It was always kinda gangsta going in their till about a month ago. I mean it was bad. Homeless/ Transient people going in to argue with the staff, other customers coming in from drive through wanton to get into it with staff as well. And the staff would usually escalate rather than diffuse the situation. I can't tell you how many times it got rowdy in there.
But now I have been twice in a many weeks and the old workers are gone, there are some of the old faces but the majority seem to have been replaced.
I get than yous, anything else and smile when I go there.
I had seen the GM in there prior to this change and maybe he cleaned house. But man it is like night and day.
Keep up the good attitude and work.
I love Burger King and really enjoy having a safe experience rather than having to be on the defensive when I dine.“

“Extremely understaffed. I feel bad for this business, they gotta step it up with marketing, one guy is on the cook line. It's 6:30 PM FRI night, place is flooded with customers. At this rate it'll take a while for people to get their food“

“Only Burger King within 20 mile radius of my location. Nothing wrong with the food served, it’s BK. Although service is slow even if there’s no line. Can’t fault them, since upon pulling up the window, you can tell the staff are about HS age if not a little bit older. That makes a lot of difference in food service nowadays. With that said, this will not stop me from giving this location my patronage.“

“This review is for Caroline bcuz she actually make sure everything was in the bag she got it on the dot. You feel me like food was fresh n delicious like that's how surprise I am thank you Caroline I hope im spelling your name right good job gurll and the staff that was working with her too did good making my food and the hard work yall doing you guys n girls are appreciated. July 16 2025 12:50pm“

“I don't order fast food. I would rather eat a couple of apples. My husband wanted some Burger King this afternoon. He ordered three small cheeseburgers and three Whoppers, three fries bundle. I devoured one small cheeseburger hardly breathing. Since it was so good I moved onto a Whopper. Cut it in half, thinking it would be too much. I finished the whole thing, wondering what they put in that thing to make it taste so good. Even after that I was still going for fries because it was just so perfectly done. My husband said that they had A team today. I agree. Next time we have a family reunion, I am ordering this package!“

“It's been a hot minute since I've eaten Burger King. We ordered 1 Large Whopper meal & 1 Medium, but we both got medium fries. The Whoppers were cold & the buns look smooshed but the flavor was there. That's my reason for only 4 stars.“

“I must admit that I have been steering clear of BK since 1999. Tonight my husband and I stopped there tonight because it was the only place on the way home. There were a few cars in the drive thru and about a dozen people in the dining room. There were only TWO employees working. We were greeted and tended to in a timely manner.
I have to say that I was blown away by our experience. My expectations were low. Even though the 2 employees were on an actively sinking ship, our food came out quickly, looked good and tasted so much better than we expected. Daniel came into the dining room to check on us! I don't think I have ever had that happen at a fast food joint. Daniel and his associate were very helpful and hospitable. I believe they both deserve promotions! To handle that situation so calmly and still make the food presentable... I'm super impressed!“

“Well cleaned store, employees are AMAZING only problem that was had was a homeless man tried to get into one of the managers faces and threaten her, although cops were called the only thing they did was ask that she close down her lobby for the safety of her and the other employees. I felt bad for her but she handled it very well, 10/10 for her.“

“Jeremiah was extremely polite and helpful and made my experience here amazing for me and my family. This has been the best experience with his customer service that I can honestly say I’ve ever had. Thank you Jeremiah! We will definitely be back!“

“I've been visiting this restaurant for years I can tell you that from then and now has really change from bad service to great service now the food is hot and fresh then before great job to the new team that's really putting in work .“

“The people working on Christmas day, 2pm really deserve props!!! The food was great and the service was awesome considering the store and drive thru were both very busy. I really hope the company is giving these employees a great bonus or at least a big thank you!“

“i just went to this location at around 8 pm to pick up an order my mom had placed. the woman that helped me was lovely and super sweet! she seemed to be managing both headset and window on her own(?) and was super apologetic for me waiting only a few moments while she was attending to other customers (even though i didn’t have to wait long at all). her energy was very kind and warm. the order was already prepared and organized nicely in the bag, everything was correct and the portions were awesome, communication about a drink option not being available was immediate, i was in and out very quickly. it was probably the best service i’ve gotten here out of the maybe three times i’ve been. i regret not asking her name before i pulled off because i would’ve loved to mention her directly, but i can only hope she sees this and knows she’s doing a great job. i hope other customers appreciate the work she’s doing. ^_^“

“BK...I stopped into a Burger King in SA recently...near SeaWorld... don't recall the address, but the manager and entire team were so kind. I was struggling w heat exhaustion and just needed a clean place to pull over and have a small bite to eat. Their $.99 cheeseburger saved my life that day! Thanks, SA BK!!!“

“Don't ever come here cuz it's not on my side of town but went trough the drive trough today , the young man at the drive trough was very polite , he gave me the last SpongeBob toy for my kids lol he was very nice and went out of his way to get my kids the toy they wanted. Didn't catch his name , young Caucasian male early 20s maybe. Great customer service!“

“I ain’t even mad that I didn’t receive what I ordered. I ordered the Bacon, Egg, and Cheese Crescent, and I received this overcooked biscuit. The cashier (a lady) was very kind, friendly, and attentive. She had a very positive attitude and told me to “Have an Awesome day.” THIS lady is what customer service is about. Kudos to her. I’m sorry; I didn’t get her name.“

“I love coming to this Burger King ever since we encountered Ms. Brenda she is so delightful! You don’t find people like her anymore that you can tell that they love/enjoy doing what they do, especially in the food service/customer service industry. It is such a pleasure to be waited on her by she makes my day every time we come!“

“Still cheap prices on things when place try to gouge you. I'll definitely come back and make BK a regular with these prices. 2$ for 2 tacos less then 2$ for 4 jalapeno poppers These prices we're good and even the prices for the burgers Warren insane like we're seeing at McDonald's and everywhere else show the jalapeno poppers where great value“

“It's rare that I go out to eat but when I do I like to come to this particular Burger King. They're fast the manager the team leads and the rest are very nice and friendly. I can understand them they can understand me. It's clean. Just very courteous and excellent customer service. I love it so don't you change anything. The best part are the hot chocolate chip cookies 🍪 🍪 😋“

“Burger King, your food is fresh and seasoned! It was enjoyable and I can wait to get it again, but on the other hand their service it’s a bit slow. It will take a while to get my order like 5-10 minutes. Again I don’t mind it was enjoyable and I understand the food is made super fresh for their guests to enjoy.“

“Burger King is burger king. I love the whopper with cheese all day every day. I love the breakfast too. The coffee no joke will instantly make you go number 2 which is a good thing. The last time I went the two young kids were very friendly and made sure my order was right when I got it and made if I wanted ketchup - I loved that.“

“Some man came through the drive thru yelling at the lady manager because he forgot to tell her to take something off his burger( everyone could hear him yelling) the lady manager kept her calm even after he came back yelling calling her unholy names. I really wanted to tell the man something how he was treating these kids that are just trying to work.“