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“The restaurant was clean. The employees were friendly and helpful and our food was fresh and very good. The only time I have ever had problems here was a couple of years ago but the last several times I have been I have had excellent service and quality“
“"This place sucks..." Is a fair review for this place a few years ago. They've really turned it around, and the service has been great every time we've gone this year. Burger King as a franchise still has mediocre food, but this location has consistently gotten our orders right and provided freshly cooked meals. That's more than a lot of restaurants can say today.
Good job recovering this store, mystery manager.“
“The MOD was great and attentive. In just the short amount of time we were there, I saw him support and encourage other staff. It's a small thing, but we still had food left and on our way out he asked if I wanted a bag. Writing that sounds funny, but any other time I've had food left over from fast food, I've never been offered one so it seemed so thoughtful when he asked.“
“I placed an order through the drive-thru ordered the Whopper meal and an 8-piece nugget for my niece and daughter. I was greeted by Caroline she had the best attitude and energy. Definitely will be back to order Burger King and I hope I get the pleasure of seeing Caroline with her amazing personality!!! Way to go Caroline you made my day.“
“We came specifically for the Philly Cheesesteak burger, but it was no longer on the menu. The drive thru attendant checked and said they still had the ingredients to make them. That's above and beyond service right there. Much appreciated!“
“The food was amazing and the service was great the restaurant the parking lot the restrooms all super clean the staff went out of their way to do such an amazing job they're all super nice very clean employees name tags and very well dressed you can tell whoever the main person in charge if here knows what they're doing clearly
Parking: Huge parking lot lots of spaces several handicap spaces as well as certain spots for doordash and curbside Etc very well clean and easy to get in and out of“
“I went on Christmas Eve at 9:30 p.m. and they were completely slammed busy, a full packed drive-through and a full packed lobby. However, a man named Miguel had came in on his day off, took charge, and lead the full kitchen team into a well-organized effort that quickly got through the dozens of orders with precision, organization, and friendly customer service. The whole kitchen deserves props for getting through the Christmas Eve rush without complaint or frustratation; they simply pushed on, communicated with one another, and worked fluidly as a team to get the job done.
Great job!“
“Honestly, I think most Burger Kings have gone downhill. This is literally the ONLY Burger King I will eat at. They haven't missed yet, and I doubt they ever will. The food is always on point. The service is good too. It's a 45 minute drive from where I live, so anytime I am in the area I make sure to stop by. Whoever is the manager/owner here needs to train the other locations.“
“Miss Faye is the BEST EVER at this store. We just met this sweet lady and she made us laugh. She's the epitome of customer service. She went ABOVE AAAAND BEYOND FOR US. PLEASE PLEASE PLEASE, take good care of this sweet lady. Shes the best. Its about time these restaurants hire good people. This burger king has good people working here but especially Miss Faye!!! She brought smiles to our faces and its infecteous. Thank you miss faye. We love you.“
“Gabriel was our order taker and our server through the drive-thru. He made ordering and getting food easy like a Sunday morning… as it was! Thanks to him, we’ll be back. Hopefully he remembers the invite to church for Family and Friends day on 9/15/24 at 4pm at 110 Hanna St. All are welcome. -“
“Only Burger King within 20 mile radius of my location. Nothing wrong with the food served, it’s BK. Although service is slow even if there’s no line. Can’t fault them, since upon pulling up the window, you can tell the staff are about HS age if not a little bit older. That makes a lot of difference in food service nowadays. With that said, this will not stop me from giving this location my patronage.“
“Extremely understaffed. I feel bad for this business, they gotta step it up with marketing, one guy is on the cook line. It's 6:30 PM FRI night, place is flooded with customers. At this rate it'll take a while for people to get their food“
“Burger King on my number one I can get my rewards and I can cash it in for more than just one item when I'm low on cash and by the time I know who I am because I order the same thing over and over and I want to thank the manager I don't know her name I'm a diabetic and my sugar had dropped and she checked up on me she cared and I just want to tell her thank you the manager older lady with the glasses thank you...“
“After three horrible experiences at McDonald's I decided to get a fish sandwich at this Burger King! Boy was I surprised! The sandwich took me back in time to the '70s, it was so delicious. My son also really enjoyed his burger. Rock on, brother“
“I frequent this location often for breakfast (I love their hash browns and ham & cheese croissants) & tonight we came & got dinner & let me tell youuuuu! The service was awesome!!!! Before the attendant even passed us our drink, he saw it was lower that usual and took a second to FILL IT MORE- BEFORE we even grabbed it. Our food was hot and tailored exactly how we requested and we didn't spend more than 4 minutes hanging around. ✨️The most reliable fresh quick, fast food in stone oak, hands down“
“I was not expecting it but when I got to the drive-through I heard the nicest lady on the other end taking my order. Then I saw the nice lady again as she took my payment. Then I moved up to get my food and the same sweet lady brought up my food. At first, I thought triplets were working there but no, it was the same sweet lady doing all that. Definitely made my day with her kindness and great attitude!“
“They always treat me well here when I'm out and about on the south side of SA. Upon entering I miss seeing my nephew on the grill. He no longer works for them.
Wheelchair accessibility: I had a little trouble trying to enter but other than that access was easy“
“The food was good service was good. Just a reminder everybody go on the Burger King app before you make a purchase because I was able to get my fries for free as long as you buy something a dollar or more. I bought my nuggets for 350 and I was able to get free fries so I spent about $4.50 for a large fry and eight nuggets 😎“
“I ain’t even mad that I didn’t receive what I ordered. I ordered the Bacon, Egg, and Cheese Crescent, and I received this overcooked biscuit. The cashier (a lady) was very kind, friendly, and attentive. She had a very positive attitude and told me to “Have an Awesome day.” THIS lady is what customer service is about. Kudos to her. I’m sorry; I didn’t get her name.“
“We checked at 1020 PM and Google maps said it was closed. Drove by it was open. We got the $10 deal advertised on their marquee: (2) Whopper Jr.s with cheese or bacon, (2) small fries and (2) small drinks. Hubby ordered his with heavy pickle. The fries were fresh and hot, and burgers were made correctly, fresh and hot, too. The staff at the windows were friendly and helpful with our questions. She warned us that the fries were hot and to be careful.These were the best Burger King meals we have had in San Antonio since moving here in 2014. I used to be an Asst. Manager of a BK in the 90s in California. This meal tasted like when I used to make them myself. Finally, there are better burger options on the Southside!“
“Recently I went to this burger king, and Andrea made my visit memorable. She made sure everything was correct, and made the Spider-Man experience memorable for my nephew!! Andrea went above and beyond, he’s ready for their upcoming events!“
“A group of us went during lunch and were served hot and fresh food. Pretty fast for the amount of people we had in our party. Clean lobby.. special thanks to the friendly and helpful cashier who took time to answer our questions about the menu.“
“The restaurant staff does a superb job but I can't tolerate the breakfast food, I usually order the egg and cheese croissant but the eggs don't taste like eggs at all, I've tried to change it up with a different breakfast item but none of the breakfast items are good at all, especially if eggs are included.“
“Today I tried the new The Addams Family
Purple hamburger ?
I had never tried or eaten a purple hamburger before this is my first time ever eating A purple hamburger ?
I thought the purple hamburger different like a flavor No . It tastes like a regular hamburger so sad ? about it“
“Ordered the double meat croissants, however upon getting them home I discovered they were not double meat at all. Overall not complaining they were still good and customer service at drive thru was good ?, will continue to eat from this location..“
“Everything was good, except for my burnt onion rings, I didn't say anything bc two ppl came in yelling and causing a disturbance and yelling at the manager so I just took the L and ate the fries. The manager was great and handled the situation like a Boss!“
“This particular location is always empty and I'm not entirely sure why, I am here almost 3x a week with a 90 year old woman whose husband loves Burger King and he is in a nearby nursing home. We get a very specific order Everytime the Texas Whopper meal no jalapenos and no cheese and a diet coke. They get the order right Everytime and the food is always fresh and the customer service is great there is a young black lady and an older white lady who usually helps us and they are always amazing. It's clear that if you are kind and respectful the staff will take care of you. I want to personally thank this location for all the orders for this woman's husband we both appreciate it.“
“So we have not been to Burger King in quite a while.We stopped in the one on Culebra just west of 1604.We ordered our food and sat down after getting our drinks and condiments.Shortly after, our order was ready.It was a nice surprise to get a burger that someone took their time making rather than getting one that was just thrown together like so many other places.All in all, it was a great lunch and we will be back.“
“Went back this week and the frog woman at the window was rude and slammed the window closed in my face.
Great breakfast Sandwiches. Made fresh when I got there. French toast sticks were hot and crispy. Only three ladies holding it down. Excellent work.“
“The customer service that I received this morning from TJ was OUTSTANDING!! He is a great addition to this location. This young man should train your front of the house staff. I’m big on customer service and I appreciated the service this morning.
Thanks TJ and keep up the good work…“