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“I now stop by this Burger King during my shift as an Uber Driver, and Wayne always stands out. He was quick, professional, and genuinely friendly, even though the place was busy. My order was accurate, hot, and ready fast. Great customer service like his makes a long day on the road a lot better. Thanks, Wayne and team!“
“Miss Faye is the BEST EVER at this store. We just met this sweet lady and she made us laugh. She's the epitome of customer service. She went ABOVE AAAAND BEYOND FOR US. PLEASE PLEASE PLEASE, take good care of this sweet lady. Shes the best. Its about time these restaurants hire good people. This burger king has good people working here but especially Miss Faye!!! She brought smiles to our faces and its infecteous. Thank you miss faye. We love you.“
“I would like to take a moment to recognize Manager Paris for her outstanding customer service during my recent visit. From the moment I walked in, she greeted everyone with a warm and genuine smile, creating a welcoming and positive atmosphere.
Paris went above and beyond to ensure that my order was accurate and that my dining experience was pleasant. She handled each customer with patience, respect, and professionalism qualities that truly set her apart. Her friendly attitude and exceptional service made a lasting impression, and it's clear she takes great pride in her work.
It's not often you encounter someone so dedicated to creating a great customer experience. Paris is a true asset to the Burger King team, and I hope her hard work and positive energy are recognized and appreciated.“
“I usually don't like burger king but this place is good poor workers there's only 3 working the whole place but they are killing it getting orders out quickly the interior was fairly clean despite the lack of employees bathroom was clean those poor three workers need a raise rushing around how they are“
“"This place sucks..." Is a fair review for this place a few years ago. They've really turned it around, and the service has been great every time we've gone this year. Burger King as a franchise still has mediocre food, but this location has consistently gotten our orders right and provided freshly cooked meals. That's more than a lot of restaurants can say today.
Good job recovering this store, mystery manager.“
“This review is for Caroline bcuz she actually make sure everything was in the bag she got it on the dot. You feel me like food was fresh n delicious like that's how surprise I am thank you Caroline I hope im spelling your name right good job gurll and the staff that was working with her too did good making my food and the hard work yall doing you guys n girls are appreciated. July 16 2025 12:50pm“
“We came specifically for the Philly Cheesesteak burger, but it was no longer on the menu. The drive thru attendant checked and said they still had the ingredients to make them. That's above and beyond service right there. Much appreciated!“
“This is location in from of Sam's on 410.
I been a patron at this location for years more lately a I moved to the area. It was always kinda gangsta going in their till about a month ago. I mean it was bad. Homeless/ Transient people going in to argue with the staff, other customers coming in from drive through wanton to get into it with staff as well. And the staff would usually escalate rather than diffuse the situation. I can't tell you how many times it got rowdy in there.
But now I have been twice in a many weeks and the old workers are gone, there are some of the old faces but the majority seem to have been replaced.
I get than yous, anything else and smile when I go there.
I had seen the GM in there prior to this change and maybe he cleaned house. But man it is like night and day.
Keep up the good attitude and work.
I love Burger King and really enjoy having a safe experience rather than having to be on the defensive when I dine.“
“Hello, i used to come to burger king all the time before and the food was always good and people were always nice, but this visit was very different. I went through the drive thru. Tayler had taken my order that day. She had the best customer service you could ever ask for. She was very nice and let me take my time she asked all the right questions and i felt very appreciated. Definitely the reason i'm coming back thank you to those who have trained her the whole atmosphere was different this time. Thank you for an amazing visit!!“
“Only Burger King within 20 mile radius of my location. Nothing wrong with the food served, it’s BK. Although service is slow even if there’s no line. Can’t fault them, since upon pulling up the window, you can tell the staff are about HS age if not a little bit older. That makes a lot of difference in food service nowadays. With that said, this will not stop me from giving this location my patronage.“
“Extremely understaffed. I feel bad for this business, they gotta step it up with marketing, one guy is on the cook line. It's 6:30 PM FRI night, place is flooded with customers. At this rate it'll take a while for people to get their food“
“Stopped by for a quick, nostalgic Burger King grilled hamburger. They had the 3 for $7 special, so was perfect to try some old favorites for cheap. It was pretty empty, so was able to walk right up and order, then grab any table. Service was fast and friendly. They brought the food to the table when it was ready.
Ordered a Whopper Jr, Chicken Sandwich, regular fries, and Chicken Fries. I was able to see them freshly make everything and tasted good. The burgers were neatly out together. The grill taste of the burgers is always good. Was a good, nostalgic meal and experience.“
“Greeted at the counter by Rick handsome and FRIENDLY. After I finished my meal, went to the counter greeted by RICK again I was looking at the mini cinnamon rolls and the chocolate sundea pie. He suggested the pie. It was good and cold, I told him thanks for the suggestion“
“It's been a hot minute since I've eaten Burger King. We ordered 1 Large Whopper meal & 1 Medium, but we both got medium fries. The Whoppers were cold & the buns look smooshed but the flavor was there. That's my reason for only 4 stars.“
“I must admit that I have been steering clear of BK since 1999. Tonight my husband and I stopped there tonight because it was the only place on the way home. There were a few cars in the drive thru and about a dozen people in the dining room. There were only TWO employees working. We were greeted and tended to in a timely manner.
I have to say that I was blown away by our experience. My expectations were low. Even though the 2 employees were on an actively sinking ship, our food came out quickly, looked good and tasted so much better than we expected. Daniel came into the dining room to check on us! I don't think I have ever had that happen at a fast food joint. Daniel and his associate were very helpful and hospitable. I believe they both deserve promotions! To handle that situation so calmly and still make the food presentable... I'm super impressed!“
“Well cleaned store, employees are AMAZING only problem that was had was a homeless man tried to get into one of the managers faces and threaten her, although cops were called the only thing they did was ask that she close down her lobby for the safety of her and the other employees. I felt bad for her but she handled it very well, 10/10 for her.“
“I was in a rush because my son’s lunch was about to start and Jacob. The manager went above and beyond and immediately rushed to get my kids Meal completed ASAP. I am extremely grateful for his Attentiveness to my needs and his professional service. Thank you so much, Jacob.!!“
“We checked at 1020 PM and Google maps said it was closed. Drove by it was open. We got the $10 deal advertised on their marquee: (2) Whopper Jr.s with cheese or bacon, (2) small fries and (2) small drinks. Hubby ordered his with heavy pickle. The fries were fresh and hot, and burgers were made correctly, fresh and hot, too. The staff at the windows were friendly and helpful with our questions. She warned us that the fries were hot and to be careful.These were the best Burger King meals we have had in San Antonio since moving here in 2014. I used to be an Asst. Manager of a BK in the 90s in California. This meal tasted like when I used to make them myself. Finally, there are better burger options on the Southside!“
“I wish I could give 10 stars for service especially to Miss Margie & Destinee !! They both made my son visit on his bday very special, all he wanted to do was get some ice cream && play && the play ground at Burger King ! (His usual BK routine 🫶🏼🧩) Miss Margie & Destinee noticed his birthday pin & wished him a happy birthday…about 3 min later both these ladies come out with all this awesome birthday stuff for my Ollie, he was sooooo happy. It made it feel that much more special on his day😭 🫶🏼🫶🏼🫶🏼 The food is always great at BK but you get superstar service you ONLY get at this location“
“BK...I stopped into a Burger King in SA recently...near SeaWorld... don't recall the address, but the manager and entire team were so kind. I was struggling w heat exhaustion and just needed a clean place to pull over and have a small bite to eat. Their $.99 cheeseburger saved my life that day! Thanks, SA BK!!!“
“I ain’t even mad that I didn’t receive what I ordered. I ordered the Bacon, Egg, and Cheese Crescent, and I received this overcooked biscuit. The cashier (a lady) was very kind, friendly, and attentive. She had a very positive attitude and told me to “Have an Awesome day.” THIS lady is what customer service is about. Kudos to her. I’m sorry; I didn’t get her name.“
“Still cheap prices on things when place try to gouge you. I'll definitely come back and make BK a regular with these prices. 2$ for 2 tacos less then 2$ for 4 jalapeno poppers These prices we're good and even the prices for the burgers Warren insane like we're seeing at McDonald's and everywhere else show the jalapeno poppers where great value“
“I love coming to this Burger King ever since we encountered Ms. Brenda she is so delightful! You don’t find people like her anymore that you can tell that they love/enjoy doing what they do, especially in the food service/customer service industry. It is such a pleasure to be waited on her by she makes my day every time we come!“
“It's rare that I go out to eat but when I do I like to come to this particular Burger King. They're fast the manager the team leads and the rest are very nice and friendly. I can understand them they can understand me. It's clean. Just very courteous and excellent customer service. I love it so don't you change anything. The best part are the hot chocolate chip cookies 🍪 🍪 😋“
“Burger King, your food is fresh and seasoned! It was enjoyable and I can wait to get it again, but on the other hand their service it’s a bit slow. It will take a while to get my order like 5-10 minutes. Again I don’t mind it was enjoyable and I understand the food is made super fresh for their guests to enjoy.“
“O yes the old burger king place.. i have been to one ages ago and i never forget about it either.. i remember been going there like crazy and here is the reason why for it.. because i as a wild teenager always went for the happy meals they got there.. let's just say a collection of pokémon back in the day“
“Burger King is burger king. I love the whopper with cheese all day every day. I love the breakfast too. The coffee no joke will instantly make you go number 2 which is a good thing. The last time I went the two young kids were very friendly and made sure my order was right when I got it and made if I wanted ketchup - I loved that.“
“Some man came through the drive thru yelling at the lady manager because he forgot to tell her to take something off his burger( everyone could hear him yelling) the lady manager kept her calm even after he came back yelling calling her unholy names. I really wanted to tell the man something how he was treating these kids that are just trying to work.“
“Every time I come to this location the manager Ermelinda is always very welcoming, she always makes sure our food is always fresh, the service is Fast. She so caring and always smiles. ..
Thank you Ermelinda we will continue coming back“