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“Hello world,
Best customer service ..
They forgot to give me the hash brown when I pick up the order from my coworker and myself, but later I called District manager was so sweet. She gave me half a dozen free donuts for making that mistake and I got my hash brown and donuts will be back here… love it …. 😍 Amazing service. Thank you so much guys for taking care of us.
🙏💃🏻“
“I patronize more than one Dunkin location but tend to stick to this one. It is always clean and the staff is friendly. More often than not, they have the item I wish to purchase. I wish other customers would understand that if you choose to visit at night, they will probably not have the baked items you want or they will not be fresh. That should stand to reason as the baking is done overnight. I normally order the refreshers and my go to donuts are the chocolate cream and the chocolate glazed, which are both very yummy thanks to Nikki. She's the best.“
“Very nice assistant manager, i believe his name was Jose, he is extremely helpful when choosing my coffee selection. And doughnut. Kind and polite personnel. Ice Coffee with sweet cream best choice with a strawberry doughnut! Clean inside, and calming.“
“"I have a question: If the store closes at 10:00 pm and I arrive at 8:30 pm to order coffee, will it be an issue? Yesterday, during my visit to this branch, I encountered a rude cashier who seemed unwilling to serve me. This experience was quite upsetting, especially considering my initial excitement about the branch opening, given its proximity to my home. I hope my feedback reaches the branch manager."
*I've visited the branch multiple times in the morning, and each time, the service was great, but not this time“
“Best customer service ever I love that they call by my name! Even though they are always extremely busy I still get the Best service from Manager and employees! Their professionalism is always on point. Love my Dunkin Donuts at the Dominion location ❤️❤️😍“
“I don’t know about rhese comments .. but I go here often and they are always so nice so helpful ! You can’t expect to be a rude mf with good service I’m sorry u get what you give they are amazing !!! My coffee is always fresh ! Keep up the great work beautiful ladies !!!!“
“I needed a coffee fix pre-flight, and the Dunkin' kiosk set up in the "food court" area right by the main security checkpoint hit the spot. I only needed coffee, and it was served hot, and was exactly as I expected from Dunkin' (good coffee). There is general seating for the food court here, so I was able to do some work while enjoying my coffee. All in all, this did what it needed to do to feed my caffeine addiction!“
“This particularly Dunkin Donuts is the best. People are so nice and no matter what time I go, the sausage egg cheese breakfast in croissant is so delicious I mean perfect, never burnt, never smelling bad and the Kolache is so delicious and the coffee never ever tastes old. I’m so impressed And the young man with the green eyes is so kind and professional and the manager is lovely and never rude. It’s my go to place when I wake up late and I know that at 12:30 or 1pm I’m going to get the best breakfast through the drive through. Amen“
Coffee Shops • $
“Honestly the employees were great but are obviously over worked. This location is way understaffed. 2 people to handle drive through and counter sales for both Baskin Robins and Dunkin?! That’s crazy, especially on a Saturday morning. Big shout out to Abby and Charlize for holding it together and doing so with a smile. I hope ownership and management truly value you as real assets. Wow, as I sit in store writing this review, someone older who I assume is management comes in (obviously late) after a rush and immediately started complaining and grilling these two hard working young ladies. Do better! Value your employees! Stay humble and kind! Abby and Charlize keep up the incredible work, I’m sure you will do incredible things in your future!“
“I LOVE this dunkin, it's my favorite. The staff is soo sweet and attentive, and even though sometimes the new workers mess up on a drink, they always fix it for me with no hassle. It's always so clean in there, and their donuts are always feeling fresh :))“
“We had such a great experience today it was worthy of mentioning. Originally we had actually ordered at the shirts location, which was absolutely horrible. And we were willing to buy another coffee at this one because we need some coffee. And the employee here Cindy went way above and beyond and took care of us. Not only did she fix the other store’s mistake, but she remade the entire coffee and made sure it was to our satisfaction before we left. Really thought that was amazing customer service on her part. I never experienced anyone like that at Dunkin before this. Cindy deserves to be recognized as a great employee and values customers. Completely reversing our negative feelings towards the company as a whole.“
“The restroom here are ideal for a quick moment with your girl and there’s paper towels for her to clean off with afterward. However there’s a gloryhole in the men’s restroom and it connects to where the dudes make the pastries apparently because I stuck it in there every night for weeks and the same dude ‘s mouth was the SAME each night LOL“
“Went to go pick up something quick to eat and drink last time we were there was during covert they did not have coffee and they did not have Donuts we were very disappointed but this last time we went on the 3rd of February they have plenty of coffee and plenty of donuts my son ordered the cold brew with mocha croissant sausage egg and cheese sandwich and I had the most delicious avocado toast sandwich it was big it was filling and very delicious the ladies were friendly and fast girl noticed that we were in quite of a hurry and did the best she could to get us on our way we will definitely be back awesome job“
“Great experience at this Dunkin Donuts... got one of my favorite drinks, the Vanilla Bean Coolata, and some munchkins for the Family. Munchkins are standard fair at all the Dunkins, but making the Vanilla Bean Coolata is a bit of an art form with each location and employee who makes them having their own spin. Well this Dunkin was on point with their's and I'll happily be back for some more treats!“
“Another wonderful experience at this location. Isabella (purple hair) is an incredibly hard worker. Attentive, polite with a great attitude. She boxed up my decent size order quickly. Thank you so much for a great experience. It's hard to come by nowadays.“
“I’m really grateful for the workers at this location. Sometimes I am greeted at the speaker by a guy who always has some quirky phrase to say hi or there’s a girl at the window who is just plain nice. It’s a nice change from the location on Nacogdoches and I really appreciate it. It shows it the people working here don’t hate their job- at least the ones I’ve met.“
“Our cashier was great! She was so personable and knowledgeable about her menu. She made great suggestions regarding current menu items. I’m incredibly disappointed that I could only tip in a plastic cup that I assume is shared. I wish I could have added a tip to her service.“
Coffee Shops • $
“I really like Dunkin coffee. I appreciate that many of the specialty coffee drinks can be made with decaf unlike most other fast food restaurants like McDonald's as an example. I go to this location frequently and I have never had my order messed up. I am deducting two stars for the food because a certain percentage of the food items are way overpriced for what you get and some are literally a scam like the hash browns with melted cheese and bacon bits. It cost $3.99 vs. plain hash browns at $1.25....so that is a $2.74 difference. You don't get anymore hash browns and only the smallest sprinkle of cheese and bacon imaginable. A total scam. Although I didn't take a pic until after eating the couple hash browns on top, you can at least see that the hash browns on the bottom had no cheese on them. Unacceptable at that price. I also think the bagel sandwiches at almost $5 are also not worth the price since they're dry and there isn't a way to modify and add butter to improve them. Also, the hash browns are frequently in my bag broken into pieces making them hard to eat. I also think the add-on charge for whipped cream or caramel or cold foam at over $.55 for the miniscule amount you get is too high especially for an already overpriced drink as it is. Also, there should be a gluten free food offering in this day and age.“
“Dunkin’ is like that reliable homie who might not always be the best, but they always pull through when you need them. Their coffee hits like a pre-workout, their donuts slap (when fresh), and their breakfast sandwiches? Elite—if you don’t think too hard about what’s actually in them. The only downside? They sometimes forget that “extra caramel” doesn’t mean “a single sad drop.” But hey, for a quick fix that won’t break the bank, Dunkin’ stays undefeated.“
“Super friendly staff. They pay attention to detail. I love the promos on the app, & that they don't nickel & dime you for some extras, like flavored syrups in your coffee. I've never been a fan of their donuts, I believe they're frozen. However, their muffins are moist & tasty (likely frozen, too, but not as noticeable).“
“I love these donuts. I’m a fan of Dunkin and this huebner location has my dough ? even if they’re out of something, they come through in one way or another. I love the French vanilla ice coffee with regular cream and sugar is a must try for any newbie Dunkin ice coffee drinkers ?“
“I came for a coffee n a donut before work, Kevin made my day. He is upbeat so helpful n his sence of humor really makes people want to come back...
Can i borrow him for my business this is the attitue that all business need to keep customers coming back“