McDonald's

$ • Fast Food, Coffee Shops, Burgers

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About McDonald's

McDonald's on Pleasanton and Southcross provides quick service, with most orders ready in under 5 minutes. The big breakfast, featuring pancakes and a muffin with egg, has been noted for inconsistency, with some components like the sausage patty and egg served cold. However, late-night visits have led to fresh food and friendly staff. Customer service has received praise, particularly for outstanding assistance during payment confusion, with staff going above and beyond to ensure satisfaction. While the drive-thru can occasionally experience delays, employees work hard to serve customers efficiently. The restaurant is reported to be clean, with fresh food served promptly, making it feel welcoming. The McDonald's app has faced technical issues, but team members have been helpful in resolving them. The location is wheelchair accessible, although it may not be the most kid-friendly environment.

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McDonald's Reviews

2.3
330 ratings
5
18%
4
6%
3
4%
2
12%
1
60%
Food
2.8
Atmosphere
2.3
Service
2.2

Share your opinion about McDonald's

Very good service...the staff is very nice and wait is very short but my fries are hardly fresh and usually soggy.
I was disappointed by the lack of attention staff placed on my order. I received the item and returned it to the counter,because it was not what I ordered, only to go back to my seat and opened my sandwich and it was wrong again. By this time I was frustrated that a simple breakfast biscuit was obviously so complicated to put together by the cook. I will not be going to this location again.
Brisa was amazing best customer service I’ve ever had at this location

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Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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