Chick-fil-A
Fast Food
Hours:
700 Kitty Hawk Rd, Universal City
(210) 767-9333
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Chick-fil-A Reviews
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My son had a band performance last night and we let him choose the restaurant for dinner. Of course he chose Chick-fil-A! Y’all are his favorite. It was our first time eating inside and everyone was very welcoming. The manager saw that my father was in a wheelchair and came to our table to take our order which was very sweet. We had a great experience and will be back many times I’m sure! Somehow, this chain restaurant feels small town and cozy. Glad y’all are in UC!
Love Chick-fil-A and have always enjoyed the food. I understand it was their opening weekend, which can be hectic, but I highly recommend focusing on improving guest services. Unfortunately, the ambiance felt somewhat off; when we walked in, we were only greeted by the cashier, while other employees appeared to be seated in the dining area, not engaging with customers. A friendly greeting like 'Welcome and/or Good morning' can go a long way, especially if you want us to become...read full review
Ratings
Hours
| Monday | 6AM - 10PM |
| Tuesday | 6AM - 10PM |
| Wednesday | 6AM - 10PM |
| Thursday | 6AM - 10PM |
| Friday | 6AM - 10PM |
| Saturday | 6AM - 10PM |
| Sunday | Closed |
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This Chick-fil-A offers good food, including a noted chicken and waffle sandwich, and is seen as a good place for a quick bite or dinner. Reviews mention the inside service is great and typically fast. However, there are consistent criticisms of slow service, particularly in the drive-thru and mobile order pickup. The new mobile thru line is described as slow, with long waits even when not busy, and the drive-thru is called a nightmare. Some customers experienced incorrect orders multiple times, though one later update notes service has improved and been spot on. Parking can be difficult during peak times.