Customers` Favorites
Customers` Favorites
“My husband saw a TikTok about your shop earlier this week and we thought it would be a great Valentine’s Say treat. We were right!! We got the 4 mini pack and a cutie… I should’ve got a bigger one of the white chocolate lemon. Is was beyond delicious!!!“
Customers` Favorites
“Очень вкусные торты. Фаворит нашей семьи -«Птичье молоко». Но мы ещё не все пробовали.“
Customers` Favorites
“Coldstone is delicious but busy. This location specifically is always crazy but the last time I was there a worker named Henlee. Although there were 10 people in line, she managed to work fast and efficiently without harming the customer experience.
She was extremely kind and had such a friendly smile. With a short interaction, she was able to repair the customer relationship that was harmed by long lines.
She is an awesome worker and will go far with the right opportunities and training.“
Customers` Favorites
“I had the best experience at any Coldstone that I've been to yesterday morning. We had done a family 5k that morning, and it was HOT. On the way home, I told my girls we were going to go to Coldstone to get some ice cream. We got to the store at 10:55, and it looked like they were opening the doors a few minutes early. We asked if we could come in, and they said absolutely.
The lady who assisted us was super nice, offered my little kids to try any ice cream flavor they wanted, and suggested the Chocolate Truffle for me to try (which I loved). She even attempted to upsell a cone cup, but did so when my kids were not paying attention so as not to cause them to whine when I declined. I REALLY APPRECIATE THAT!! I hate it when a store tries to weaponize my kids to get me to buy things, so the fact that she upsold but respectfully made me very happy!!
A gentleman came and helped and asked about our day and was generally very friendly. I assume he was the manager. When I told him we had come in due to a birthday coupon, he was kind and gracious about wishing me a happy birthday and asking about my day. As we were eating our ice cream, the lady then asked me if we would like any cups for water (she could probably see we were parched), and it was super nice that she gave us enough cups for all of our kids as well.
Overall, just the best experience I've ever had at Coldstone.“
Customers` Favorites
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“Love the management! Love the service! Love the ice cream and chocolate the best. Yummmmm.“