Chick-fil-A

Name: Chick-fil-A
Address: 5808 Kingstowne Towne Ctr, Alexandria, Virginia, 22315, US
Telephone: (571) 347-7901
Price range: $
Rating: 3.4

$ • Fast Food, Chicken Shop

Hours:
5808 Kingstowne Towne Ctr, Alexandria
(571) 347-7901

Menu Order Online

About Chick-fil-A

Chick-fil-A is a restaurant known for its drive-thru with two lanes merging into one and a walk-up window for ordering. It offers a special treat for dogs, called a "pup cup." The restaurant is located in a large shopping center with ample parking. Although the food is generally typical Chick-fil-A, some customers find it to be mediocre and bland, with the chicken sandwich ranking lower compared to Popeyes, Wendy's, and McDonald's.

There have been issues reported with customer service and order accuracy, especially with special dietary requests. One family experienced a mistake where a gluten-free grilled chicken salad was fulfilled with breaded chicken, leading them to drive back and request new meals. The manager’s response was seen as uncaring and annoyed. The atmosphere can be loud and busy, and some staff members are seen sitting at tables on their cell phones, which affects the dining experience and makes the place seem unprofessional.

On the positive side, many praise the staff for being conscientious and the location for being clean. The "My pleasure" motto is not always taken seriously here. The drive-thru line is poorly designed, causing traffic issues in the nearby strip mall. Despite these problems, the restaurant remains a popular, kid-friendly spot with easy wheelchair access. Customers often look forward to enjoying the tasty treats, and parking is convenient with a great drive-thru option.