Customers` Favorites
“The sandwich was good. The restaurant was out of many kinds of breads. They also missed the avocado I ordered for my sandwich and didn't say they were out, in fact they just ignored me when I asked twice for it to be added. Customer Service could be improved here. We still filled our tummies!“
Customers` Favorites
“I firmly believe in giving credit where credit is due, so I wanted to leave this review.
I stopped into Jersey Mike’s and ordered a Chipotle Cheesesteak with extra meat, extra cheese, and no peppers or onions. When I got home, I took a bite and immediately knew something wasn’t right. I opened the sandwich and realized I’d been given a chicken sandwich with peppers and onions instead.
I want to be absolutely clear about something: the sandwich itself was very well made. It had great proportions, was put together neatly, and wrapped properly. Whoever made it did an excellent job—it just wasn’t what I ordered.
For a few minutes I debated whether it was worth driving back because, honestly, it was a good sandwich. But Jersey Mike’s is a bit of a nostalgia meal for me, and when I order it, I want the sandwich I was craving.
I called the store, explained what had happened, and the employee who answered the phone immediately apologized and offered to remake it without any hesitation. I drove back, and my replacement was ready when I arrived. They exchanged the incorrect sandwich for the new one with no hassle at all.
When I got home and opened the replacement, it was another beautifully made sandwich—excellent distribution of meat and cheese, served hot, and this time made exactly the way I ordered it. It was honestly one of the best Jersey Mike’s sandwiches I’ve ever had.
Mistakes happen in every restaurant. What stands out is how a team responds when they happen, and these employees handled it professionally, politely, and quickly. They turned what could have been a frustrating experience into a great one, and I think every one of them deserves recognition for that.
P.S. As a funny little side effect of all this, I’ll actually be trying one of your chicken sandwiches next time I come in—probably with bacon and ranch. I had never tried your chicken before because I always come for the cheesesteaks, but even though it wasn’t what I ordered, it was genuinely good. So thanks for accidentally introducing me to something new.“
Customers` Favorites
“When my husband picks up Steak & Cheese subs from Mr. Sub, it's gonna be a GREAT night! ALWAYS DELICIOUS!“
Customers` Favorites
“Personally I never had an issues with this store and it’s a convenient location. I was a little upset there wasn’t any Italian herb and cheese bread but I’m ok with white too. Landon and Apar were really nice and my food was prepared really well too. Tastes and looks good especially after a long shift. Will come again soon“
Customers` Favorites
“Kimberly and Briana were so awesome when I came in this evening around 9:30 pm. (I got their names as I was leaving as the service they provided is more than worthy of a glowing review)
After a bad day- I went in this Subway very down & I left smiling & laughing. Both young ladies were so bubbly & greeted me as soon as I walked in. I came to get a sub for my mother- Personally I haven’t had Subway in about 10 years- but becuase of their suggestions I decided to give it a try. I will be back to this specific location because they were such a delight!
As a former business owner in the food industry-
I wanted to ensure you were aware of the wonderful job these young ladies are doing and what an asset they definitely are for this company. Thank you Kimberly and Briana, I’ll be back to see you!“
Customers` Favorites
“Had been avoiding subways for awhile because I had a couple consecutive bad experiences, but gave this one a shot because of their 4+ star rating. Turns out it was well deserved. Fast and friendly service, fresh tasting ingredients, and they were even playing some cool 80’s new wave music. Will be back!“
“Due to Post issues, the driver, poor thing could not arrive in time in order one hour and 10 minutes later oh also forgot my chips. I think that’s almost 3 dollars. We’ll have to contact the store to see how I can get that next time.
Update Trey came back and bought me my chips. Thank you all“
“A very small Subway shop, it’s barely a few square feet, but so necessary and well-placed as perhaps the only moderately healthy option at the Fort Lee Exchange food court. The employees are always friendly and upbeat even when it’s a hectic line during meal hours! Good quality and well supplied - Fort Lee is the home of culinary and supply, among other things, after all!“
Customers` Favorites
“Had an amazing brunch from Jimmy John's for the New Year! The food was excellent, prepared quickly, and the delivery person was very kind. Jimmy John's has always delivered well for me and my love, and today was no exception. 5/5!“
Customers` Favorites
“I really like to get my sandwiches from this Subway location. They are always good. I wish the owner would participate in the online ordering process by honoring coupons for online orders. It’s would be easier for me than going to the location to order. There have been times that I would order food elsewhere because I can’t use coupons online here!!“
Customers` Favorites
“I came in for a submarine sandwich today and the young American lady who took my order was very polite and even had very good recommendations for the toppings/veggies to go on my sub. The bread was very fresh, fresh cut meats and the sub was not messy and was made picture perfect, it was amazingly delicious. The place was very clean. I will be back for lunch in the near future. Thank you Blimpie at Orange Market.
Parking: Enough parking for 30-60 cars.
Kid-friendliness: There is bike and walking trails right across the road.
Wheelchair accessibility: Handicap parking, Ramps and sidewalks.“
“This location has an awesome staff that knows what they are doing @ the grill. They were courteous and helpful to someone that hadn't eaten at a Charlie's in quite some time. I will def be back to this location and suggest trying if you are in the area! Kudos Charlie's! 5 *****“
Customers` Favorites
“Great food! Nice atmosphere! Friendly staff!“
Customers` Favorites
“Placed a mobile order that wasn’t able to be picked up due to a staff member on break. Came back a day later and the GM Nikki handled the situation professionally and diligently. She gave me a full refund and complimentary meal. Mike, an employee, delivered on a scrumptious sandwich to which I devoured half and gave the other half to a homeless man. 10/10 staff 10/10 sandwich“
Customers` Favorites
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“Omg this was a great experience we had stopped there after a bad experience and was treated so nice the place was clean the bathrooms were clean the workers Jamee , and Myla were helpful and amazing thank you both for a good experience there!!!“