Jersey Mike's Subs in Chesterfield

“I firmly believe in giving credit where credit is due, so I wanted to leave this review.

I stopped into Jersey Mike’s and ordered a Chipotle Cheesesteak with extra meat, extra cheese, and no peppers or onions. When I got home, I took a bite and immediately knew something wasn’t right. I opened the sandwich and realized I’d been given a chicken sandwich with peppers and onions instead.

I want to be absolutely clear about something: the sandwich itself was very well made. It had great proportions, was put together neatly, and wrapped properly. Whoever made it did an excellent job—it just wasn’t what I ordered.

For a few minutes I debated whether it was worth driving back because, honestly, it was a good sandwich. But Jersey Mike’s is a bit of a nostalgia meal for me, and when I order it, I want the sandwich I was craving.

I called the store, explained what had happened, and the employee who answered the phone immediately apologized and offered to remake it without any hesitation. I drove back, and my replacement was ready when I arrived. They exchanged the incorrect sandwich for the new one with no hassle at all.

When I got home and opened the replacement, it was another beautifully made sandwich—excellent distribution of meat and cheese, served hot, and this time made exactly the way I ordered it. It was honestly one of the best Jersey Mike’s sandwiches I’ve ever had.

Mistakes happen in every restaurant. What stands out is how a team responds when they happen, and these employees handled it professionally, politely, and quickly. They turned what could have been a frustrating experience into a great one, and I think every one of them deserves recognition for that.

P.S. As a funny little side effect of all this, I’ll actually be trying one of your chicken sandwiches next time I come in—probably with bacon and ranch. I had never tried your chicken before because I always come for the cheesesteaks, but even though it wasn’t what I ordered, it was genuinely good. So thanks for accidentally introducing me to something new.“

“Was extremely busy this afternoon - Tons of mobile orders, catering orders and people in line. The staff maintained their cool, kept at it and although our mobile order was later than expected, it was delicious as usual. Always appreciate the hard working and positive staff there along with the yummy subs! Thank you!“