Starbucks in Farmville

“Update: Starbucks has always been good to me to the issue below was only valid in the past. I have now changed my rating.

I want to share a recent experience that made me uncomfortable. I was sitting quietly working on my laptop when an employee approached me and stated that this location has a store-wide policy requiring customers to make a purchase in order to sit inside. I am a semi regular customer and I always buy from Starbucks when I work from my laptop there. That's the reason why I go there instead of the library.

What concerned me was the inconsistency. While I was there, I observed a regular customer enter and sit down without ordering, and no one approached him. I also watched another customer come in. She sat down head down on her phone for more than 15 minutes, she was not approached either. I was the only person spoken to about this policy.

If this is truly a store-wide rule, it should be enforced consistently and communicated clearly, preferably with signage. Selective enforcement creates confusion and puts customers in an uncomfortable position.

I understand the need for store rules, but fairness and transparency matter.

So why did they only target me?🫩“

“Excuse me people this is the Starbucks on Longwood campus this is not the Starbucks on Main Street we are located on Longwood campus as a Starbucks Employee for Longwood we are the best Starbucks in Farmville sadly we are not open since the students left you should come see us in the Fall“