Firehouse Subs - 360 Elden St - CLOSED

Sandwich Shops, Take Out, Fast Food, Delis

360 Elden St, Herndon
(703) 435-3233
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Reviews for Firehouse Subs

I ordered and paid in advance online today and went to pickup. Doors locked and lights out. No sign on door and no update on the website. I called customer service who was very helpful and friendly and seemed to think it odd they showed open when obviously they are closed. This location seems to have a lot of issues; fortunately there's other options nearby.

OMG WORST FRANCHISE EVER! There were a few people in the restaurant (certainly not packed whatsoever) and they had 3 people making sandwiches and one slow cashier. I waited over umm...30+ minutes for a SMALL sub! Other people who were behind me were getting their orders first. IT WAS COMPLETE CHAOS! One poor guy waited over 45 minutes. I could understand if the restaurant was completely packed, but I'm talking like maybe 10 people were in there, at most. A male sandwich...read full review

Horrible customer service. I placed an order and I had to ask for my money back. The cooks were arguing amongst themselves, it was chaos everywhere, lots of people were waiting for their orders. One of the cooks was telling the other cooks how she was going to go home because she was sick as she was coughing over the food. There was another person that asked for their money back as well. It's a shame as I love the subs, but the customer service is so bad.

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#Popular Items | #Under 500 Calories Salads | #Cold Subs | #Hot Specialty Subs | #Hot Subs | #Under 500 Calories Subs | #Combo | #Kids' Combo | #Sides | #Drinks

Popular Items

Smokehouse Beef & Cheddar Brisket$10.39
Firehouse Steak & Cheese$10.19
Turkey Bacon Ranch$9.49
Italian$9.99
Hook & Ladder$6.89
Firehouse Meatball$9.99
Club on A Sub$9.99
New York Steamer$6.99
Smoked Turkey Breast$9.99
Firehouse Hero$6.99

Under 500 Calories Salads

Firehouse Salad$7.69
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