Cafe Rio Mexican Grill

Mexican

Hours:
330 Elden St, Herndon
(703) 828-8611

Ratings

Take-Out/Delivery Options

Tips

Reviews for Cafe Rio Mexican Grill

Love the food. But this location is a nightmare. There's about a 100% chance your online order won't even start being prepped until you arrive and ask for it. And even then, you'd better double check the order. The app is tempermental, times out and you end up having to re-order completely. Consistently the worst experience I have ever dealt with. There seems to be a complete lack of any type of management at this location.

Food is always super delicious!!! At this location, I had a not so pleasant experience with customer service. I had a big order, which they didn't seem happy about. I know I had a lot of requests, but I was trying to be super nice. And even though not everything was done correctly, they were still unhappy and annoyed. Not great customer service. Definitely didn't feel welcome.

The second time I’ve ordered from here and the order was completely wrong. Chicken instead of steak. Terrible customer service offering gift cards instead of proper refund. Over salted food, that isn’t even Mexican. Awful service, awful food. I won’t be back again.

More Reviews(44)

Hours

Monday 10:30AM - 9PM
Tuesday 10:30AM - 9PM
Wednesday 10:30AM - 9PM
Thursday 10:30AM - 9PM
Friday 10:30AM - 10PM
Saturday 10:30AM - 10PM
Sunday 11AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.