Baskin Robbins in Manassas

“Delicious, fresh, and amazing. My favorite has been Jamoca Almond Fudge, since 1971. I don't live near any BRs now, a good thing. So it has been a real treat to find this one right next to our hotel. I have been there every day. It's a really good thing that I don't live here. But I do know where to stay, the next time I visit.“

“I wanted to take a moment to share our recent positive experience at your Dunkin’ location & recognize an employee who went above & beyond in providing excellent customer service. I was honestly surprised to see negative customer reviews about this location because our recent experience was nothing but wonderful. I wish I had asked for her name, but based on our receipt, I believe her name is Nery.Nery provided outstanding customer service from the moment we started ordering. She was friendly, helpful, welcoming, & genuinely thoughtful. As my husband & I ordered our $6 meals, bagel, donuts, and munchkins, she even thoughtfully asked about our son & whether we were getting a drink for him as well. It was such a small gesture, but it showed how attentive & considerate she was.
Throughout the entire interaction, Nery made us feel included & welcomed as a family. She was kind & helpful to our son, & her warm attitude made the entire ordering experience pleasant & memorable. Nowadays, it is rare to encounter someone who makes customers feel this comfortable & valued through simple yet meaningful acts of kindness.
Because of this experience, Dunkin’ has now become our favorite breakfast stop whenever we travel! Nery is a wonderful example of what excellent customer service should look like, & I hope her efforts are recognized by management. Employees like her make a real difference in how customers feel about a business & whether they choose to return.
Please extend our sincere appreciation to Nery for making our visit such a positive one. We look forward to visiting again!
Thank you for your time, & I hope this feedback reaches the team & management.“