Starbucks in Manassas

“Drive-thru and indoor ordering are fast, but we sometimes use mobile ordering and the drive-thru to pick up. We also enjoy our coffee inside when we have the time. The baristas we've encountered were friendly. We usually get the shop's featured drinks, but sometimes I go with my favorite and add an extra shot.“

“This location is the best. We started coming to this location when the Liberia location was under construction and have been coming ever since even though it’s farther from our house. The employees are kind and caring and always say hello and ask how my day is going.
Hélder always greets me and has gotten to know me as a person—I always look forward to seeing him when I go in for coffee and breakfast. 100/10 love this Starbucks location.“

“The Oatmilk Shaken Espresso at Starbucks is honestly my favorite drink. It’s smooth, refreshing, and not too sweet. I love how the oatmilk adds a light creaminess that balances the strong espresso flavor. Every time I get it, it feels like the perfect pick-me-up.“

“Very bad service, they lock the bathrooms forcing you to buy and even if you make an order and you have to go to the bathroom they refuse to open it until you pay. They don't trust their customers and the employees are very nasty.
Go to Dunkin Donuts and there are no keys on the bathrooms.“

“It's nice to have Starbucks nearby when I shop at Target or other nearby stores. Most of the staff here are nice, but they sometimes make mistakes with orders. For example, once they gave me two orders of the same coffee when I order two different kinds, and another time a staff member deducted a purchase from my rewards/points without my permission and I needed to call customer service to make correction. The staff were new during this visit (see photos). One staff member didn't call me to get my order; she just put the coffee down and seemed upset when asked if that was my order and was more upset when I asked for a straw and a spoon. A little kindness goes a long way, especially in a customer service position. You represent your company. The interactive bulletin board with themed questions is nice!“

“They serve you super fast and leave the drinks as you ordered them. The problem is that they complain! Too much just because one customizes their drinks. If it really is a problem then don't give you the option, because you are paying and not ordering for free. A good way to ruin the moment you took to enjoy your favorite drink.“