Five Guys in Midlothian

“I’m a frequent customer, and the food and service are always excellent. But today was even better! Everything was super clean—the tables, floors, and even the outside area were spotless. Great job! 👏 My fellow Hispanics really made a difference today“

“Went here for dinner and it was amazing! Burgers were juicy and delicious, and the fries were SO GOOD! Crispy with the perfect amount of salt. My dad had a great pre-fathers day dinner, thanks to the amazing staff! 🍔❤“

“I recently had a small issue with an order at the Five Guys location at Westchester Commons in Midlothian, VA. When I got home, I realized that an item I had paid for was missing from my order. I called the restaurant to let them know what happened. I explained that I wouldn’t be able to return the same day to correct the issue, but that I could stop by on Friday.

When I came back, the team handled the situation professionally and without hesitation. They honored my order, made sure I received the item I originally purchased, and even added an order of fries. It was a simple gesture, but it showed that they genuinely care about their customers and standing behind their service.

Mistakes happen anywhere, but what really matters is how a business responds when they do. The staff at this Five Guys location demonstrated excellent customer service, professionalism, and a commitment to making things right. I truly appreciate a business that values its customers and aims to ensure they leave satisfied.

Thank you to the team at Westchester Commons for taking care of the issue and showing that great customer service still matters.“